A computer programmer and self-proclaimed Amazon addict named Greg Nelson has been banned from using Amazon UK after returning 37 of the 343 items he has purchased over the course of two years.
According to TheGuardian, Amazon told the programmer any remaining gift card or credit balances on his account would be lost to him as they can only be used on the website and do not have a transferable value. Nelson insists there was a genuine reason for each and every return he made over the past two years. The products were either damaged, faulty, or did not work as they were described to.
The programmer claims that his account was closed immediately and he was not allowed to continue buying from the website. In his words, he believes Amazon did not give him a "proper explanation" as to why they suddenly closed his account.
Nelson has stated that he respects the company's rights to protect itself, but closing his account was unfair.
"As a previously fervently loyal fan of Amazon who has been a customer since 2002, I understand that it is trying to protect its business – however I find its actions in this situation totally egregious. I could understand if there were evidence that I had somehow tried to abuse the system, but I haven't. Of course, Amazon can refuse to serve whom it likes, but surely it cannot legally keep gift card balances and other purchased goods which have already been paid for by the customer – despite what any potentially unfair small print might say?"
While Nelson is the latest customer to have his account closed by Amazon after exercising his right to return goods, he is certainly not the only one.