A university student is demanding that Nestle provide her with a lifetime supply of Kit Kat bars after she purchased a multi-pack that was waferless.
Saima Ahmad, a 20-year-old law student at King’s College London, purchased a multi-pack of eight Kit Kats for £2 ($2.88) last month and was shocked when she bit into the first chocolate bar. The wafers that make the Kit Kats were missing, leaving her with only a bar of chocolate. Ahmad was outraged by the lack of wafers and decided to take action and sent Nestle, the manufacturer of the Kit Kat bar, a letter requesting a lifetime supply of the candy bars due to her “monetary and emotional” loss.
“They go about advertising the unique concept of Kit Kat, but I’m so disappointed by what I have purchased. Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy,” Ahmad’s letter reads, according to the International Business Times. “I wouldn’t rule out taking this further if Nestle do not apologise or compensate me adequately.”
— Daily Star (@Daily_Star) January 31, 2016
“As I mentioned in my letter of complaint, an unlimited supply of KitKat would do,” Saima’s letter continued. “Nestle have a huge following and I don’t think these mistakes are acceptable.
Saima, of Enfield, north London, said she researched the candy bars after discovering her waferless Kit Kats. She said this isn’t the first time this has happened, and Nestle has a duty to their customers and needs to make things right. Not only does Saima want a lifetime supply of Kit Kat bars, but she is also requesting a full refund for the waferless multi-pack.
“There are quite a few forums online where people complain of having KitKats without wafer,” she said. “They should definitely give in to me, I’m hoping my demand will go higher than the customer service platform. I’m trying my luck, if you don’t ask you don’t get.”
“Saima Ahmad was so enraged that she wrote a strongly worded letter to manufacturer Nestle explaining her… https://t.co/IK778yUjZe
— EVFYorkshire (@EVFYorkshire) February 1, 2016
“The truth of the matter is; manufacturers owe a duty of care to consumers. The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.”
“As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle. The loss I have suffered is of monetary and emotional significance.”
As of Tuesday, February 2, Nestle had not responded to Saima’s complaint.
In other Kit Kat news, Nestle Japan is preparing to launch a new Kit Kat flavor that is sure to be a hit. The new flavor will taste like sake and will contain white chocolate flavored candy bars covered with powdered rice wine. The packaging for the sake-flavored bars will be covered in pink cherry blossoms. The Sake Kit Kat bars hit the Japan shelves on Monday, February 1, and have reportedly been well accepted with their “light and refreshing aftertaste.”
— HYPEBEAST (@HYPEBEAST) January 29, 2016
What do you think about the waferless Kit Kats? Do you think Nestle should provide Saima with a lifetime supply of the candy bars? Leave your comments below.
[Photo by MAHATHIR MOHD YASIN / Shutterstock.com]