Imagine waking up to a stranger pounding on your door, trying to get into your home, and when you call for help, no one answers. That is what Everett, Washington mother Alicia Cappola was left to deal with last Thursday when the life-saving 911 emergency call number went down across her state.
The police were finally notified an hour later, after Cappola send the intruder running. Fearing for not only her life but that of her infant twins, Alicia decided she had better take matters into her own hands.
“I was asleep. It was 1:45 in the morning, and I heard a banging on the door and it woke me up,” Cappola said. “It was really aggressive knocking and I kind of went into the kitchen and got my cell phone to call 911, and it rang busy. So I thought I had done something wrong because 911 is never busy.”
As Alicia continued to try to reach the emergency service the man grew more aggressive and after his pounding didn’t work, he ripped the screen off of a nearby window and proceeded to climb in and enter the house.
“…unfortunately the window was unlocked. When he came through the window, I grabbed a knife in my kitchen and, you know, went towards him and told him to get out.”
A verbal battle ensued between the two, but it soon became quite clear to the intruder, who appeared to be disoriented, that Cappola literally had the edge over him.
“It could have been so much worse,” she said, “and I hope we don’t end up hearing about other people who did have worse situations.”
The outage was due to a technical malfunction on the part of a third-party vendor named CenturyLink, who claim that they were unaware of the problem that affected all of Washington State and parts of Oregon.
“At this time, 911 services have been restored throughout Washington. CenturyLink continues to work with the 911 centers to ensure that all issues have been resolved. We apologize for any inconvenience this may have caused our customers.” The company replied in response to the attack.
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