Microsoft Firmware Updates For Surface Pro 3 And Surface 3 Get Complaints

Over the past couple of days, Microsoft has issued updates for the Surface Pro 3 and Surface 3 devices. As Thurrott explains, things didn’t go smoothly.

“There was a bit of unintended drama with these updates, which shipped originally on Thursday in non-working form, with users complaining that they couldn’t install them. Then, Microsoft updated the releases on Friday, sans documentation, but at least they could be installed.”

Surface Pro and Surface owners weren’t too happy about the updates on Twitter.


This isn’t the first time Microsoft has had trouble with a Surface Pro update. WinBeta reported on Microsoft’s flawed update on the Surface Pro 2 in December of 2013.

“Numerous Surface Pro 2 owners were facing issues installing the update, only to face an error message. Microsoft has since pulled the update and has promised an alternative update after the holidays. But the problem doesn’t rest there.”

BetaNews went on to note that those who were able to successfully install the December 2013 firmware update for the Surface Pro 2 were soon experiencing a battery drain issue. Apparently, the battery continued to drain after users entered Standby or Sleep Mode. The Surface Pro 2 would “wake up” and drain the battery. Microsoft eventually fixed this problem.

The Surface Pro 3 has been a great success for Microsoft. It has sold well and has earned excellent reviews. CNET was one of the first sources to give a thumbs-up to the Surface Pro 3.

“The Surface Pro 3 is thinner and lighter than the previous two versions, despite having a larger 12-inch display and higher screen resolution. A new kickstand makes it easier to set up and use, and the keyboard cover remains a best-in-class example. The Surface Pro 3 is now optimized for a digital pen, which is included.”

The Surface Pro 4 is said to be coming in October. According to BGR, the Surface Pro 4 will get rid of the fan like the new MacBook, but they don’t think that automatically means it will pack a slower Intel Core M processor. They also believe that the Surface Pro 4 is expected to feature a 12-inch display with a 2160 x 1440 pixel resolution, which is the same as the Surface Pro 3. However, other sources claim the Surface Pro 4 will have a 4K screen.

Vine Report insists that the Surface Pro 4 will have an Intel Core M Broadwell chip, ditching the original plan to ship it with the more powerful Intel Core i5 or even the Intel Core i7 processors. Several people on the internet have cast doubt on this rumor, which appears to be part of the internet echo chamber without any actual confirmation. Let’s hope we get an official confirmation from Microsoft on the Surface Pro 4 soon.

[Photo Credit: Daryl Deino]