Republic Wireless Changes Terms, Allows Unlimited 3G Data Access

One month after launching their beta plan for voice and data plans Republic Wireless had changed their policy regarding the use of “unlimited” voice and data. Originally the company announced that customers could only use unlimited voice and text over Wi-Fi connections while 3G data over Sprint’s network came with some restrictions.

Now executives for the pre-paid carrier say those 3G restrictions have been removed. Writing on the company blog a spokesperson revealed:

“Some of you advised that we just step back from being ‘unlimited’, Rather than revising our fair use policy, we’ve decided not to have one at all. There will simply be no thresholds, and no risk of losing service.”

Customers who previously ran over their data caps were forced to drop their Republic Wireless account and switch to a traditional carrier if they wanted to continue with data usage.

The unlimited threshold is available to anyone who signed up during the company’s beta trials, regardless of any changes the $19/month for unlimited talk, text and data even with thresholds is a steal for low and moderate data users.

In concluding their blog post the company noted:

“We realize we got it wrong and look forward to improving as we work together to realize common republic wireless goals.”

It’s nice to see a company that takes responsibility for their mistakes and quickly attempts to make things right with their customers, a move similar to what General Motors did earlier this month to the praise of critics and customers when they discovered a possible fire causing flaw in their Chevy Volt models.

After 15-years working in the wireless industry I again can’t stress how good even limited 3G data access would be with unlimited voice and text plans for just $19/month.

Do you think Republic Wireless will win a bunch of new customers thanks to their active campaign to right any wrongs customers may have with their pre-paid wireless serice?