Exasperated Widow Brought Husband’s Cremains To T-Mobile Store, Still Couldn’t Get The Account Canceled

We all have attempted to discuss multiple issues with our telecom companies only to leave with utter frustration. However, one woman had to endure the worst kind of emotional trauma due to incompetent and downright insensitive employees of T-Mobile.

T-Mobile, a leading telecom company in the United States, perhaps takes it as a personal insult in letting its customers go. How else would you explain the inept employees forcing a widow in Cardiff, Wales, to resort to some extreme measures to get them to cease the connection of her recently deceased husband?

Maria Raybould, 56, who is already in mourning due to the sudden loss of her husband, was tormented by T-Mobile’s account management and later by its legal counsel, reported Wales Online. Mrs. Raybould was threatened with bailiffs by T-Mobile and ordered to pay a cancellation fee after her husband David, 57, died from cancer.

Mrs. Raybould continued to receive threatening letters from bailiffs and suffered a panic attack when she confronted T-Mobile staff. This happened even after the exasperated widow took her late husband’s urn full of ashes, a death certificate, and funeral bills, reported Yahoo. Apparently, despite receiving all these proofs of the account holder’s demise, T-Mobile refused to end the monthly contract of Mr. Raybould.

“I’ve been up to the shop with the death certificate, with a letter from the crematorium, the funeral bills — even his ashes. I took in everything I could. I lost it in the shop. I gave them 20 minutes to sort it out. I went outside and had a panic attack. When I went back in the girl told me she had spoken to the manager and they were going to stop the contract. Then I had another letter about the bailiffs.”

Mrs. Raybould maintains that her son did call up T-Mobile’s representative a day after her husband’s death to ask them to cancel the contract, apparently knowing well how difficult such large corporations can be. She claims she visited T-Mobile stores thrice to convince that the primary account holder was no longer alive and they should cease the account but she was bombarded with demands for £129 in unpaid bills or a cancellation charge.

Apparently, T-Mobile wanted to even collect early termination fees said the distraught widow.

“It’s gone downhill since then. I’ve had texts since then asking if David wanted to pay an extra £2.50 for broadband and letters saying that bailiffs would be coming.”

Realizing it would be hugely criticized for its acts, T-Mobile has hurriedly issued an apology saying there was a delay to the automated process that cancels the balance which resulted in the letters being issued.

[Image Credit: Media Wales]