When it comes to customer service, British Airways is one airline that always does its utmost to keep its customers happy both on the ground and in the air.
So when a recent Dubai-bound flight needed to return to Heathrow after takeoff due to an overly smelly poop in one of the aircraft’s bathrooms, neither BA staff nor their passengers were impressed, to say the least.
Unfortunately, due to the fact that the poop was so smelly, it was reportedly unbearable for the passengers to endure on the long-haul flight to the Middle-East, prompting the pilot to return to London so that ground staff could deal with the offending feces.
A passenger aboard the flight, Hertsmere councillor Abhishek Sachdev, told reporters it was “insane” that passengers had to wait 15 hours for another flight due to a “smelly poo in the toilet.”
Sachdev added, “The pilot made an announcement requesting senior cabin crew, and we knew something was a bit odd. About 10 minutes later he said you may have noticed there’s a quite pungent smell coming from one of the toilets. He said it was liquid faecal excrement, those are the words he used. He said it’s not a technical fault with the plane, and he was very adamant about that.”
As the crew were unable to fix the problem, the pilot decided to return the plane to Heathrow airport, a decision which infuriated most passengers.
The captain said the plane’s crew had investigated the problem, but were unable to fix it, so the plane would need to return to London for health and safety reasons.
As Sachdev, who was travelling with his pregnant wife and 2-year-old daughter, said, “It’s obviously disappointing to lose a whole day of your trip. You might expect it on some random airline, but you wouldn’t expect it from British Airways.”
For its part, British Airways released a statement about the incident, saying, “We’re very sorry for the discomfort to our customers. We provided them with hotel accommodation and rescheduled the flight to depart the next day.”