Is This Time Warner Cable Insult Copying Comcast?
A Time Warner Cable insult has popped up recently, which appears to be taking notes from Comcast. The cable company sent its customer, Esperanza Martinez of Orange County in California, a shocking letter after she complained about her cable box issue.
The shocking part wasn’t the message, but the fact that they called her “C**t Martinez” twice in the letter from TWC.
Martinez had used an online chat service to tell the company that something was wrong with the device. After the chat, she was sent the infamous letter below about canceling her service.
Martinez told ARS Technica about the blatant Time Warner Cable insult in an email.
“I am a current Time Warner Cable customer, and I just received a letter today addressed to ‘C**t’ Martinez (my last name). It is a letter stating I requested to disconnect my service, which I never did. I have escalated the issue to Time Warner Cable’s Corporate customer service, and was told I will receive a ‘follow up’ call within 48 hours. The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their ‘live chat’ feature online and called in and spoke to a representative regarding an issue with my cable box. I was not upset even when they could not resolve my issue and had to send a technician out. I have no idea why a TWC employee would do this and risk losing their job. It shows what type of companies TWC and Comcast are by the people they hire to represent them.”
Comcast was the first to repeatedly insult customers in correspondence, having used a variety of names similar to this Time Warner Cable insult, as previously reported by The Inquisitr.
After TWC was contacted by the news site, they offered their apologies.
“We are truly sorry for the disgraceful treatment of Ms. Martinez and have reached out to her to apologize directly. Our investigation showed that this was done by an employee at a third-party vendor. We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again.”
TWC also called Esperanza Martinez and apologized over the phone, adding a free year of service and an investigation into any potential identity theft resulting from the representative’s poor behavior.
With this Time Warner Cable insult adding to the list of offenses from Comcast, it is little wonder that both companies have been ranked among the worst for customer service in the United States.
[Image via Wikipedia]
