eBay is down and sellers are making their frustrations known on Twitter, using the hashtag #eBayDown to connect with other users who are having problems logging into their accounts on September 3. While many fear that the site has been hacked, scheduled site maintenance may be the problem.
Ironically, eBay is down on its 19th birthday. Formerly known as AuctionWeb, the company was founded in San Jose, California, on September 3, 1995 by the current chairman of the popular auction site, Pierre Omidyar.
On Wednesday afternoon, The BBC reported that users around the world were experiencing issues logging into their eBay accounts. Customers and sellers in the India, US, UK and many parts of Europe are not only having problems accessing their account, some sellers are finding that their listings have completely vanished.
— FitFadFan (@FitFadFan) September 3, 2014
On the eBay customer service page, there is currently an announcement posted about “updates” that are being made to the site. This update could be the reason why listings are not showing up, the eBay mobile app is not working correctly and why users are having issues using their current password when they attempt to log in.
“We’re making some updates and will be back soon. Thanks for your patience. In the meantime, please use our A-Z index of help topics.”
On the company’s announcement board, those who are able to log in will see a message from the company that states, “We are aware that some users may experience problems when using the eBay Site. We are actively working on restoring the issue and apologize for any inconvenience caused.”
One of eBay’s Twitter accounts, @AskeBay is also actively fielding questions from frustrated users, but not giving specific information as to when things will return to normal for both buyers and sellers.
It may be due to a site error but we are working to resolve it quickly! Apologize for the frustration, @HEDMcG!
— Ask eBay (@AskeBay) September 3, 2014
Update: The most recentinformation from eBay was posted on the company’s Facebook page at 2:30 p.m. ET:
“Some users may be experiencing issues signing into eBay. Based on our initial investigation, this appears to be the result of technical issues that occurred during scheduled server maintenance. We’re working to resolve this issue as quickly as possible and apologize for any inconvenience to our users.”
Are you an eBay user? Sound off in the comments below if you have had trouble logging in today.