So much for flying the friendly skies,
Kristin Chenoweth complained that an American Airlines crew member became “abusive” toward her when she tried to board a flight from Dallas to Los Angeles with her emotional support dog, Maddie. Chenoweth said the crew member screamed at her and said she did not have the proper paperwork to bring the dog on board.
The Wicked actress responded that she did everything correctly, but the flight attendant “verbally abused” her to the point that she started crying. Eventually the crew realized that they had made a mistake and Chenoweth and Maddie were allowed to board.
Still shaken up, Chenoweth later took to Twitter and wrote, “American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell.” Someone from the airline must have noticed the tweet, because they quickly issued an apology to Chenoweth. A representative told TMZ:
“We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future.”
Incidentally, American Airlines was recently named the most engaged of all US airlines. According to Skift, American’s 15-person social media team posted an average of 605 tweets a day over the past two weeks. 98.7 percent of the tweets were replies. While Chenoweth didn’t tweet American directly, someone on the team must come across the post through a search.
American Airlines: Dallas flight attnt supservisor: Ms Kidwell. Abuse not ok. #tripfromhell
— Kristin Chenoweth (@KChenoweth) January 29, 2013