AT&T webmail is down for many users in South Florida as thousands are hit with a U-verse outage. U-verse service includes fiber optic broadband internet service, as well as phone and TV services. In Florida, Bright House Networks is the largest competitor to AT&T U-verse but they provide similar services through underground cable lines. But some reports have the U-verse outages occurring in spots all over the southern United States.
Kelly Lane Starling, an AT&T spokeswoman for South Florida, responded in an email to the Miami Herald:
“A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers.”
No further details were immediately available about the reason for the outage, but AT&T spokeswoman Emily Edmonds told CNN on Thursday that the majority of U-verse users should be back online and using AT&T webmail soon:
“U-verse service has been restored for the vast majority of our customers affected by the outage. We expect any remaining customer issues will be resolved this morning. We know our customers count on their U-verse service, and we apologize for the inconvenience.”
Effected customers will be offered an automatic credit on their monthly bill, but this hasn’t stopped many customers from being as angry as this U-verse subscriber from Oklahoma:
“I just got an AT&T ad in email that said how wonderful they are too. Come on already. My husband says we are canceling. There is no excuse for no service at all for 3 days, no explanation, and not even following through on the ones that you had appointments scheduled with … . Bad, bad, bad business.”
Are you satisfied with your AT&T U-verse service?