SimCity refunds are currently being denied by the folks at Electronic Arts.
Although an Origin community manager previously stated that unhappy gamers could request a refund from the company, EA hasn’t been willing to part with too much money.
Since many people have had issues with the new version of SimCity, players have started requesting refunds for their digital purchase. Although EA generally doesn’t give refunds, the company was making an exception in this particular case.
“If you regrettably feel that we let you down, you can of course request a refund for your order, though we’re currently still in the process of resolving this issue,” global community manager Marcel Hatam explained.
However, Hatam’s original message has since been amended.
One disgruntled user posted the chat log after his conversation with an EA customer service representative went nowhere. When the user was denied the refund, the individual threatened to go to the bank to dispute the charge. The EA rep said the person’s Origin account would be banned if this happened.
Having your Origin account banned is serious business. If EA decides to shut you down, then you have essentially lost every game you purchased through the service. A screenshot of the unhappy SimCity player’s conversation with Electronic Arts has been included below.
Since so many people are unhappy with the finished product, Amazon is currently offering refunds for both the digital and physical copies of the game. A representative for the EA and Origin stated that employees are working hard to figure out the server issues.
Gamers who just picked up a copy of SimCity have experienced wait times of up to 30 minutes. Since the game requires players to connect to the internet before playing, the servers simply couldn’t keep up with the demand. As a result, many people couldn’t play the title they just purchased.
To make matters worse for SimCity fans, saved games are currently tied to a specific server. Should you want to return to your game at a later date, you may have to wait a while before a spot on the server opens up.
The unhappy player’s conversation with the Electronic Arts rep lies below.
South Korean gamers are also a little irritated at Electronic Arts at the moment. When asked why servers were having issues in the country, a spokesperson for EA said it was due to the amount of piracy in Asia. The company apologized for the statements following a backlash on Facebook.
Did you pick up a copy of SimCity? Are you unhappy with the experience thus far?