Apple Watch Saves Lives But Accidentally Calls Emergency Services

Daryl Deino

This week, Kylie Gilbert's article at Shape.com about how the Apple Watch's SOS feature saved a mother's life went viral. Many people praised Apple for continuing to make technology that saves lives.

Kacie Anderson, a very young mother from Hannover, PA, used the Apple Watch's SOS feature to call for an ambulance after she suffered bad injuries from a car accident in late 2017. She was struck by a drunk driver and wasn't able to reach her phone after the accident. But she was still able to get help.

"The moment he hit us everything inside the car went airborne. My face took a horrible blow to the steering wheel, headrest, back to the steering wheel, and then to the window," Anderson claimed, adding that she couldn't see anything.

She unsuccessfully reached for her iPhone, but realized she had her Watch on and was able to get it to call 911. All she had to do was continuously press the side button. Anderson claims the Watch helped save her life.

The SOS feature is something you hear about but hope you'll never have to use. However, many people have used the feature to call 911, even if they didn't intend to. Last year, one Reddit user asked for advice regarding the issue.

"It seems like 50% of the time when I am riding my motorcycle the watch calls 911. Does anyone know why this is happening or how to fix it? Thanks in advance!"

The situation has been frustrating for first responders. The New York Post wrote about the issue last year.

"Apple iWatch [sic] users are being blamed for a spike in false 911 calls that have plagued the system, wasting valuable time for first responders in the tri-state area."

It's a problem that hasn't gone away, but making people aware of the issue can certainly help. Kacie Anderson's life-saving example, however, may prove that despite the issues, the Watch's SOS capabilities are more of an asset than a liability.

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