The Wen hair care line is one of the hottest products on the market. Actresses like Alyssa Milano, Angie Harmon, and Brooke Shields have all praised the effects of the cleansing conditioners and styling products on their hair. But now, the man behind the brand celebrity hair stylist Chaz Dean is facing a new set of lawsuits.
Both Guthy-Renker and Wen Hair Care, founded and created by Chaz Dean himself, have received over 200 complaints and lawsuits claiming that the cleansing conditioners are causing their hair to fall out in chunks. Tanya Norman of Los Angeles told CBS LA that she’s speaking out about the popular products in hopes that others won’t be stiffed by the hair stylist to the stars.
The entrepreneur said she only used Wen hair care products for six months when she noticed that her hair was falling out.
“I had started to get a bald spot, and then I found another one in the back, and that’s when I kind of started to get worried. I started bawling. I couldn’t stop crying.”
Norman’s attorney Amy Davis questions the ingredients in the Wen Hair Care line.
“What we understand about the product and how it causes hair loss is it contains virtually no cleanser. It’s just like using lotion to wash your hair, so instead of removing the product, when you rinse it off, it just becomes impacted in your hair follicle.”
The lawsuit represents plaintiffs from 40 states who claim that Wen either causes their hair to fall out, thin, or simply break off. Texas has the highest number of victims, and one lawsuit includes parents representing their children.
“That’s the saddest part for me. The kiddos we represent have lost nearly all of their hair,” Davis told CBS Local DFW.
Davis told the news stations that she receives calls weekly from Wen customers. In the past week, 50 new Wen customers have reached her with similar claims. She believes that Wen products doesn’t cleanse the hair like it claims to on their infomercials and QVC segments. She claims that the cleansing conditioners trap dirt, debris, and oil in the hair follicles, which can lead to scalp irritation. Davis believes that using Wen on a regular basis will cause these hair problems to develop. Davis went on to claim that the celebrity endorsements made men, women, and children want to buy Wen’s products.
In his infomercials, Chaz Dean promises that his Wen Hair Care line will transform your hair and will replace your shampoo, conditioner, leave-in conditioner, and de-tangler.
This isn’t the first time that the Hollywood stylist has been sued. Back in April 2015, it was reported via USA Today that six women were going to federal court claiming that his popular Wen hair care products were causing them to lose large amounts of hair. Cindy Peterson told the media site that she first used Dean’s WEN Cleansing Conditioner back in October and her hair hasn’t grown back since. The report added that Dean and his marketers have been sued as far back as August, maybe even earlier.
Both Chaz Dean and Guthy-Renker have released a statement, standing by their products despite the claims of hair loss. They claim that they have had over 10 million customers since 2008. Neither Dean nor Guthy-Renker added that there is no “scientific evidence” that claim that Wen hair products cause hair loss. According to them, hair loss can be a result of a long list of problems unrelated to the hair care line. Both Dean and Guthy-Renker will continue to fight back at those who make allegations against their products.
“We take great pride in the quality of our products and believe every product meets our high standards. We want all of our customers to have positive experiences with our products.”
A quick online search shows that there are similar experiences of other customers who experienced major hair loss and balding from the Wen cleansing conditioners. There are hundreds of negative reviews on Consumer Affairs and Pissed Consumer.
A federal judge will make a say on this case, and the involved parties will be proceeded to meditation. Have you ever used the Wen Hair Care line? Share your experience below in the comments section.
[Photo by Jason Kempin/Getty Images for Elyse Walker]