Air Canada has come under fire after losing a customer’s greyhound dog and then sending a snarky letter in response to the incident.
The dog was taken out of its crate at the San Francisco International Airport earlier this week and still hasn’t been found.
The dogs owner, Jutta Kulic, announced on Facebook that Air Canada employees took the dog out of its crate for a walk. Kulic had arranged to ship two-year-old Italian greyhound Larry to his new home in Campbell River, British Colombia.
Jutta says she specifically told Air Canada employees to not remove Larry from his crate unless he was in a secure room. Kulic says she secured the crate several times over to avoid this exact type of issue.
CBS Sacramento asked Air Canada about the incident and were told that a group of employees were searching for the lost greyhound dog. When CBS pressed for more details a second email, meant for an airline employee, was accidentally sent to the TV network. The email reads:
“I think I would just ignore, it is local news doing a story on a lost dog. Their entire government is shut down and about to default and this is how the U.S. media spends its time.”
In response, the company says the comments made in the accidental email do not “reflect Air Canada’s standards or professionalism, and do not refer to the search for Larry by Air Canada employees, which is ongoing.”
The companies statement continues, “We remain optimistic Larry will be returned.”
Air Canada says its cargo agents are trained to handle animals and that each year thousands of animals are safely transported.
Larry was on his way to a new home with adoptive parents. The greyhound’s new parents say they are displeased with how Air Canada has handled the situation.