Cox Communications claims to be “your friend in the digital age,” but things have gotten mighty unfriendly this weekend when it comes to email.
The Cox email service went down Friday afternoon or evening, and there appears to be no end to the outage in sight.
The “global” outage appears to affect Cox residential internet customers in 11 states, including Arkansas, Connecticut, Georgia, Florida, Kansas, Louisiana, Nebraska, Ohio, Oklahoma, Rhode Island, and Virginia, according to KAKE TV. The email crash may also have affected Cox subscribers in Arizona, Iowa, and California.
Cox posted this noncommittal update on its residential support page as of 9:30 am Eastern time:
“Since our update at 1:00 a.m., our teams continue to make progress in restoring email service to our customers in the Midwest and East Coast regions. Teams across all levels of our organization are focused on the recovery and we truly apologize for the inconvenience this has caused. At this time we cannot provide an estimated time for recovery, but will continue to work around the clock until email service is restored.”
Many understandably unhappy customers have posted to the Cox Facebook page demanding answers and expressing their frustration. This is a typical entry:
“My patience went out the window this morning after waking up to no email yet again. Unacceptable! Lack of communication between Cox and the customer is my biggest complaint over the last year. If it wasn’t for high speed internet, our services would have been changed a long time ago!”
Cox evidently has yet to specifically explain why the email servers went down in the first place. The company insists that there has been no security breach, however. The Cox internet service is working normally.
Are you a customer of Cox Communications who has lost email functionality this weekend? Do you think that Cox at the very least should issue refunds for this weekend’s email outage?