No Lollapalooza Tickets? Chase Customers Denied Three-Day Passes

Chase customers weren’t able to purchase Lollapalooza tickets last week. Over a dozen of customers took to social media to complain about their inability to purchase three-day Lollapalooza tickets, although sales of one-day tickets were going smoothly on the site, as reported by the Chicago Tribune. The single-day and three-day tickets were also selling out quickly, making the experience worrisome for music lovers.

The event occurred last Wednesday. Kyle Dunleavy tweeted: “Thanks @Chase for not screwing up @lollapalooza tickets today.” Prior to that day, Dunleavy also mentioned how he wasn’t able to buy three-day tickets that quickly sold out on the site.

Chase costumers were informed on Tuesday that their transactions were denied for being fraudulent, according to the report. The company then apologized on Tuesday afternoon and said that the problem was corrected and customers could purchase the remaining Lollapalooza tickets. A Chase spokesperson said that the problem was “due to a systems issue. We have since fixed the issue and apologize for the inconvenience.” The company also offered some customers $25.00 credit in credit in exchange for the issue. It still wasn’t enough to satisfy music devotees who were looking forward to attending the annual music festival.

Single-day tickets went on sale Wednesday, but there were still problems on the website. There were still a handful of Chase customers who expressed their outrage and concern that their Lollapalooza purchases were denied.

One Chase customer was able to grab one of the few remaining Lollapalooza tickets. She even called the company to make sure that the problem wouldn’t happen again. She tweeted: “I’m in. Just got my tickets to @Lollapalooza 2015 this summer. Thanks for not screwing up today too Chase.”

Lollapalooza also made an official announcement: “You can definitely use a Chase card today. They have assured us that everything is bueno for today.”


Single-day tickets for August 1 sold out in less than 40 minutes after they went on sale Thursday morning, according to Crain’s Chicago Business. Lollapalooza tickets for July 31 then went on sale, and then by noon, all of the tickets were already sold out. Meanwhile, three-day tickets for the music festival sold out in 45 minutes on Wednesday, according to a Lollapalooza spokesperson.

It’s obvious that Lollapalooza tickets sell out quickly. For those who didn’t purchase their tickets in time, including Chase customers, single-day tickets may still be available at the Lollapalooza website. Consumers should be aware to keep their credit or debit cards ready because the site can quickly move on to the next customer if the purchase isn’t completed on time.

International Business Times also noted that music lovers can purchase Lollapalooza tickets on Craigslist, StubHub or eBay. It should also be advised that these sites should be used only as a backup since the ticket prices are usually increased. There are also still VIP and travel packages available on the Lollapalooza website. The music festival is expected to run July 31 to August 2 in Grant Park, Chicago.


Headliners for the 2015 Lollapalooza Music Festival are Alabama Shakes, Florence + the Machine, Paul McCartney, Metallica, Sam Smith, and The Weeknd. It will also include special EDM appearances from Alesso, Bassnectar, The Chainsmokers, Dillon Frances, and NERO. For more information, visit

Were you able to purchase Lollapalooza tickets? Were you one of the Chase customers who experienced problems? Sound off below in the comments section.

[Image: Mauricio Santana/Getty Images]

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