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Update: Bank of America site down, why?

Posted: January 29, 2010

Bank of America’s site is down currently, leaving customers grown reliant on online banking unable to manage their money through the BoA website.

The bank that’s too big to fail when it comes to taking taxpayer dollars apparently is fine with failing their customers, with the site down since morning and no word from BoA on why they’re not operational online. Reports indicate that Bank of America apps for the iPhone and Blackberry are loading fine, but the website- where one would imagine most actual transactions occur- is still unavailable as of 4:15pm EST. That’s a lot of time to be offline, particularly with the weekend coming up. (Update: the site loaded for me after 15 minutes of trying to connect, can any current BoA customers confirm functionality in the comments?)

Speculation is that the Bank of America website is down due to a cyber attack, but with a reaction from the bank that’s the opposite of proactive, it’s up to a bunch of angry customers to connect the dots until the bank explains their outage. (And hopefully profusely apologizes.)

UPDATE 2: Commenters here are reporting mixed functionality, most commonly through Google workarounds. (Still not very convenient, BoA.) Commenter Lee says:

Still having trouble viewing your account? Simply Google “bofa,” and click the Sign In hyperlink under it’s search results, or you can go to:

Just be sure to enter your state ID e.g. CA, OR, WA, etc…

Earlier in the day, the person or persons behind the BoA Twitter account posted this tweet, implying that the problem was local and limited, which appears not to be the case.

Our website is available. However, some customers are having intermittent issues with access. We are working to determine the root cause.



Comments


8 Archived Responses to “ Update: Bank of America site down, why? ”

  1. Lee
    Jan 29, 2010

    Still having trouble viewing your account? Simply Google “bofa,” and click the Sign In hyperlink under it’s search results, or you can go to:

    Just be sure to enter your state ID e.g. CA, OR, WA, etc…

  2. Lori
    Jan 29, 2010

    site is still down. F.Y.I. My Bank of America debit card number was stolen on Friday, somehow online. So a cyber attack could be possible, lot’s of weird charges to my account and odd things showing up at my house….BoA-fail.

  3. e
    Jan 29, 2010

    Site is still down. That’s actually how I came across your website. I googled BoA.

  4. Brad
    Jan 29, 2010

    Wasn’t working this morning but did now at 4:20PM.

  5. Andrea
    Jan 29, 2010

    Lee’s advice is correct, and the site does have functionality (e.g., processing an online bill payment) but once a transaction’s complete, you can’t complete another transaction withoug siging in again via Google or some other search engine.

  6. Mike
    Jan 29, 2010

    Working fine using Firefox off a Mac at 9 p.m.

  7. Walter
    Jan 30, 2010

    Does this issue also involve their ATMs. I had one take $100.00 from me and gave me no receipt Thursday 1/28 about 6:00 pm EST. I spoke to 3 different people and finally spoke to someone online. After a coversation they assured me the money would be credited by yesterday. NO SUCH LUCK. Have I been robbed? By Walterhurttoo on 1/30/10 9:59 AM

  8. Lissa Page
    Feb 1, 2013

    I got on through firefox, but not chrome. the Firefox link took me to a new updated home page to sign in. that was around lunchtime east coast. Now I can't get in at all.