Category: Technology Author : Steven Hodson Posted: December 2, 2008
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Why we shouldn’t trust social media startups


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winners and losers

A lot of conversations having been going on since the email announcing that Pownce had been acquired by Six Apart. Of course the real news wasn’t the purchase so much but that the Pownce service was going to be shutdown in two weeks. As irritating as it might seem to have services that users invest time in building up get sold off that is part of the so-called social media user generated content world.

It’s all part of the game we play. Someone gets a cutesy idea for some service and slaps the code together after which we come along and fill it up. Then along comes some bigger company who thinks the idea has potential and buy it up.

The problem is that there is a part of this whole deal that stinks for the users. While in some cases the founders; and to a large degree VC funds, are gloating over their pay days the users are left wondering … what now?

Then there are those other startups that have chewed through whatever money they had only to end up in the deadpool. While those founders go on to other things once again the users are left wondering … why did I even bother?

It’s not like this is something new either. From when DodgeBall and Jotspot both got snagged by Google up to this latest so-called acquisition of Pownce by Six Apart we have seen many startups basically disappear. Either by purchase or by sinking into the depths of the deadpool our time and efforts have been rewarded with - nothing.

We are encouraged on an almost daily basis it seems to join up with social type sites and make our daily activities the backbone on which they hope to build a business. The cooler the better. The more users the better. The faster you can get them signed up and pumping data the quicker you might just get those VC dollars.

For what?

Just so a smaller and smaller group of people can have some sort of pay day down the road. Just so some javascript jockey can add Founder to their resume. Just so we can keep entering in the same old crap into just another variation of something you already belong to. Just so we can watch some other startup without a real business plan go tits up taking all our data with them.

Some how that doesn’t seem to be a good trade. Even with Twitter one has to wonder what will happen if it doesn’t come up with a real business plan other than being bought up. We have spent the last 2 to 3 years; depend on how much of an early adopter you are, pumping up the value of the service.

We have made it the mainstream service that it has become. So what happens if the day comes when there are no more VC dollars? What happens if that business plan they promise is coming turns out to be nothing more than hot air?

Like Aaron Brazell said today in a post

The same goes for Twitter, where people have made an entire consultation around the use of Twitter. But what happens when Twitter goes away (and Twitter will go away at some point, undeniably without consultation with these consultants building their business on its existence)?

What happens when you as a consultant are hired to provide surefire, highly effective social media routines that will have a 95% possibility for 3-6 month positive effect on the growth and you recommend Twitter? And Twitter becomes 80% unreliable for an entire month, as it did in June and July?

What happens in a dying economy when companies want real returns and all you can give them is conversations with potential clients, and you have no solid way to convert those conversations into real customers?

I play around with Twitter but I don’t plan on making it a real part of my daily computing and communication life. I use FriendFeed but I don’t expect it to really go anywhere. I insulate myself with this attitude because I am fed up with seeing all the effort and time people are putting into these so-called businesses only to see nothing of any value coming back.

As it is there isn’t a single social media service out there today that could stand on its own two feet if the VC dollars disappeared or  the ad dollars really tanked. It’s beginning to feel like this whole social media thing is nothing more than a fly by night exercise in living off of borrowed money and people need to be a part of group. No one is winning in this game - least of all the users.



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  • I get value from Gmail, Facebook, Tumblr, Google Reader, FriendFeed, Linkedin, and more recently Disqus. Only one of those services I would pay for (gmail). Big firms buy up or invest in small firms for the talent, the customer base or the features of the code in hopes they can turn a profit offering solutions to their existing customer base - who PAY for things. VC's invest in companies that they think they can flip to the same bigger players. It's up to the individual how much they decide to invest in social media or any other online service. Fair play to anybody who can persuade you to do that. That's their game. You should play your own or stop complaining.
  • 3 of your examples (Tumblr, FriendFeed, Disqus) have no obvious business plans to make them profitable. GReader exists only because it lives off of the Google wallet and maybe makes a few bucks from the slimline ads they run. Facebook is still living on borrowed money. LinkedIn is the only one I haven't figured out yet.

    Without a palatable income base how can any business expect long term loyalty and how can we as users not expect at some point our efforts to build them up will have been wasted,

    And who said I was complaining? Can I not formulate an opinion on something and write about that opinion based on available information?
  • Steven - Linkedin got me my latest contract so I have lots of nice things to say about them. They probably make more money as a job board than a social network. I agree with you that the benefits of using a social service must outweigh the potential that you may be peppered with ads or lose your investment in the time you have spent there. If they let you export your data at the end of the experiment like Pownce did you pretty much have no real leg to stand on. Pownce was really just a Twitter clone whose business model was the resale of Amazon S3 space at a huge markup. Nobody fell for it so they shut up shop and got 'real' jobs. Sorry about the complaining comment. Had to miss lunch today due to a long meeting and I'm a little cranky.
  • I was a little surprised over the export feature Pownce made available but not having looked at I'm curious what use an XML or whatever format file of your data on Pownce is going to be? As well - and this is the real cynic in me - how do we know that our data doesn't get sold off somewhere (such as you agree to in the Twitter TOS) .. after all data is what is really worth all the money isn't it? - Just curious more than anything.

    And hey .. don't worry about the cranky part :) Trust me cranky is all good LOL
  • You'd be amazed how much marketing data is worth. I think that's Tumblr's business model.
    http://pflix.com/post/31268084/how-to-fill-your...
  • Yes, what you need are distributed decentralised secure social networks. Then at the limit you can buy your own domain name, which you will be sure about, and link to your friends wherever they are. If you have, as one should, a good diversity of friends, they won't all go bankrupt at the same time - and if they do, you should be investigated :-)

    http://blogs.sun.com/bblfish/entry/building_sec...
  • Yes, what you need are distributed decentralised secure social networks. Then at the limit you can buy your own domain name, which you will be sure about, and link to your friends wherever they are. If you have, as one should, a good diversity of friends, they won't all go bankrupt at the same time - and if they do, you should be investigated :-)

    http://blogs.sun.com/bblfish/entry/building_sec...
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