Samsung has officially confirmed the cancellation of its folding smartphone, the Samsung Galaxy Fold, according to a report from Forbes.
The device was previously put up for pre-orders and the company sent out several review models to popular tech YouTubers and journalists. Unfortunately, just days after receiving the devices, many test users reported experiencing major issues with the folding phones, particularly with the inner screen of the device.
According to a number of reviewers, it seems the screen's protective layer began separating from the rest of the device and it was assumed that the layer was removable. After attempting to fully remove the strip of plastic, the phone's screen immediately stopped working. For other reviewers, the phone's screen stopped working more gradually and without the removal of the protective layer.
The company soon addressed the issue and informed its customers that it would be pushing back the release date of the folding smartphone, but it seems things have changed and the $2,000 device has been pulled from the company's lineup.
Samsung will still be shipping some devices though. Customers who have already ordered the phone and who inform Samsung directly that they're still interested in receiving it will be able to get their hands on the folding flagship.
"If we do not hear from you and we have not shipped by May 31st, your order will be canceled automatically," Samsung wrote to all Galaxy Fold pre-order customers via email.