Posted in: Mobile

AT&T CEO Sends Cease And Desist Letters To Emailers

Randall Stephenson - AT&T CEO

Randall Stephenson, the CEO of AT&T doesn’t want to answer or for that matter receive emails from AT&T customers, in fact he’s so against the practice that the company is sending cease and desist letter to repeat offenders.

According to Engadget the AT&T Executive Response Team first sends a warning to people via a phone call when that person sends two or more emails in a two week period, followed by cease and desist letters for further offenses.

Giorgio Galante, an AT&T customer tested the practice and said his first request was a bump up on his iPhone eligibility date and a request for a tethering option, while his other email expressed his displeasure with AT&T data rates and his decision to move over to Sprint and their EVO 4G.

Galante claims that “Brent” from AT&T Wireless called him and thanked him for the feedback but stated that legal action would be taken if his emails did not stop.

In a funny twist, last year Giorgio emailed Randall Stephenson and Steve Jobs about tethering and Jobs took the time to respond back to him. Perhaps Randall couldn’t figure out how to get his iPad/iPhone to work for a reply.

Articles And Offers From The Web


3 Responses to “AT&T CEO Sends Cease And Desist Letters To Emailers”

  1. Ryan

    Wow. Talk about being people friendly. However, I’m sure getting hundreds of hate mail everyday can really take a mental toll.

  2. Mildred Pierce Springer

    ATT is the most arrogant, user-unfriendly company in existence, except it’s counterpart, whose name I won’t mention.
    I have spent over a year trying to pay my bill by phone. The exercise sent me into hysterics.
    Today I tried to sign up my small, non-profit corporation to pay online. They don’t recognize the phone number.
    Now I see they also don’t recognize customers either–ON TO VONNAGE!
    This is the only way I can vent my angst. Next week I’m going to contact FCC, Ha!

  3. Niko's Gardening Inc

    It is really unfortunate, when leaders of such large companies, such as AT&T act so carelessly, and irresponsibly towards their customers.
    Us – the small business world – who should we be taking cues from? Who are we looking up to?
    It is unthinkable for someone like us to ignore a client’s request, never mind threatening them with legal action!
    OUR president will go out of his way to make sure every single clients is communicated with in a timely manner.

    Without our customers, we simply won’t be…

    Dear Mr. Stephenson,
    If you find it so bothersome and not important enough to handle client emails by your self, may we suggest the following:
    1. Hire someone to help you out with the replies…
    2. Keep your email confidential
    3. Don’t forget who pays your bill!

    Signed – a small Canadian company…

Around The Web