Posted in: Entertainment

Dave Mustaine Slams Men’s Wearhouse On Facebook, Company Apologizes

Men's Wearhouse

Megadeth frontman Dave Mustaine recently slammed suit retailer Men’s Wearhouse on his official Facebook page.

The guitarist and singer said he purchased a gift certificate for his manager from the store, a present that failed to reach its destination. Understandably upset, Mustaine decided to contact the customer service department regarding the snafu.

According to The Huffington Post, the Megadeth frontman was “guaranteed” the gift certificate would arrive in time for the holidays. After customer service failed to correct the situation, Dave Mustaine took his case to Facebook.

This is what the guitarist had to say:

“A few days before Christmas I purchased a gift certificate from the Men’s Warehouse in Salt Lake City, Utah as a gift for our awesome tour manager Jim Carroccio. You know the Men’s Warehouse…the old geezer with the voice that sound like he has chain-smoked since he was a fetus; the one that espouses, “I absolutely guarantee you’re gonna like the way you look,” or some manure like that, right?”

Dave Mustaine goes on to say that the person working the customer service line didn’t seem to care that his gift certificate never showed up. The singer also stated the company didn’t seem overly interested in correcting the situation.

He continued:

“I really think that it sucks when people make false claims, that they don’t care to make good on a problem that is clearly their fault, and with all of the “ABSOLUTELY GUARANTEE IT” crap I just had to say something. We are all living in very tight financial times right now, and like I said, you may not wear a suit for your job or for an event or occasion, but if you do, I would strongly recommend you wear someone else’s suits. Go to Jos. A Bank instead. I for one, will never set foot in a Men’s Warehouse, even for shelter from a blizzard.”

According to Loudwire, Men’s Wearhouse has responded to Dave Mustaine’s complaint about the company’s service. Since the retailer doesn’t want the negative publicity to spin out of control, a spokesperson reached out to Dave Mustaine following the Facebook post.

Men’s Wearhouse said:

“Dave, thanks for reaching out to us on Facebook. We apologize for the delay in receiving your gift card and agree that the delay is unacceptable. Customer satisfaction is our highest priority and we stand by our guarantee to deliver world-class customer service. So, we’d like to speak with you about a solution but are having some trouble reaching you since we last connected on 12/28. Please send your contact info to MWListens@tmw.com and our team will help you right away.”

What do you think about Dave Mustaine and his problems with Men’s Wearhouse?

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46 Responses to “Dave Mustaine Slams Men’s Wearhouse On Facebook, Company Apologizes”

  1. Anonymous

    I have always like Dave and his music, but this is really childish. He really should have went a little further before berating this company. What a douche and I will never spend another dime on his music.

  2. Anonymous

    Dave got a response. If the MW failed to give satisfaction for money received, they blew it. I have NO sympathy for corporate culture. Dave 'em All.

  3. Jeff Grippo

    what did he expect, buying something so close to christmas, then getting mad when it turned up late? next time, SHOP EARLIER DAVE!

  4. Anonymous

    I'm sure Dave never delivered an unacceptable show or was high out of his mind and able to perform.

  5. Marc Verrier

    I think that it does'nt matter who it happened to… although Megadeth is one of my most favorite rock bands still to this day. But a guarantee is a guarantee, if they can't fulfill their part of the bargain then it's their fault. To the person at Men's Warehouse… you not caring about the problem go screw yourself because every customer matters. Dave Mustaine ordered that for his manager for Christmas and he now feels like crap cause you did'nt get his gift certificate to the manager so it makes Dave look like C.R.A.P! Good for you Dave for commenting that on Facebook now I know not to go to Men's Warehouse for anything.

  6. Anonymous

    If someone says they'll do something, then do it. I'd be upset too if I paid money, was told it would be delivered and then didn't happen. His celebrity allowed it to become YAHOO news which brought more focus to the issue. Now, maybe they'll be a little more responsive in the future to everyone. Maybe I don't agree with his choice of words, but perhaps I don't disagree either, however after trying to resolve it on his own and being unsuccessful he solved it the 21st century way…social media. Customer service in this country has taken a back seat to "cutting corners" all too often. As I've gotten old the "lowest price" is rarely my deciding factor on what company I give my business to, but more often it is decided by the best customer service for the product that I want/need.

  7. Robert Hollingsworth

    Go get em Dave. I appreciate anyone who will call out a retailer for false advertisting and breaking their promises and "guarantees". I have zero sympathy for companies who do not follow through on promises and guarantees. If my employer did this, we would be losing customers at an alarming rate.

    To call Dave childish for this is ridiculous. He was upset and wanted to show his appreciation to his tour manager for outstanding work. All he got was a gift that never arrived and a tour manager that may have felt a little jilted.

    I for one applaud anyone who will call these people out.

  8. Mark Herleman

    Megadeath never canceled an entire concert/partial tour?

  9. Sam Lock

    I like him more since learning he had a problem with the non-guitar player of metalica J.H., that D.M.had dogs that the moron Hetfeld kicked for putting it's paws on his car. What a pig.

  10. Jason Cominsky

    What exactly does him being high or having an off night have to do with this? He still performed all the shows and like John Cakanic said, he played better high……most musicians do ;) MW took the money but didn't deliver the product……UNACCEPTABLE whether your Elvis Presley or a janitor

  11. Connie Marie Watson-Durham

    I am glad that he did what he did. Sure his celebrity status is what brought it to light, but I think that is what makes it awesome. Us little people can't make that kind of action happen. Sure Megadeath has cancled tours for what ever reason, that's what refunds are for, and I am sure he has performed high as a kite, that's where some of the best music comes from. We have paid the best musicians for it. But as a suit company if I call you and you guarantee me a delivary date and not only does my product not show but YOUR hired customer service show a lack of concern then I have lost faith in your buisness, and you have lost my money. Thank DM for shedding light on service that could have been otherwise overlooked.

  12. David Kahler

    What surprises me (and since I do not know Dave Mustaine personally, perhaps this is the norm for him) is the clarity and grammar in his post. No "u"s for "you", no "4" for "for"… like I said, I do not know Dave personally (but I have been a Megadeth fan for decades) but his post really impressed me. I hope he gets his complaint resolved.

  13. Mätt Lintzenich

    Men's Wearhouse, Dave? No self-respecting metal god ever admits publicly to shopping at Men's Wearhouse, even for a gift. And then whining about it on facebook? Dave's metal mojo just totally hit rock bottom.

  14. Mätt Lintzenich

    Jason Cominsky – Well, maybe Men's Wearhouse was having an off-night because they were out of heroin.

  15. Anonymous

    I love the irony that after I read the article, there is a Men's Warehouse ad sponsored by Google at the end…………

  16. Robert Montena

    Too much time and effort spent on FB. Really Dave? You had nothing better to do/write/post than a rant against Men's Wearhouse?

  17. Anonymous

    I'm with Dave. MW burnt me too. Bought a couple suits, pants etc 5 weeks before a big trip overseas and they lost 2 pair of pants, after 3 trips to the store including the night before my flight they still weren't altered, multiple phone calls, emails etc I got a free $4 plastic garment bag and lots of promises that it wouldn't happen again. I am making sure it never happens again to me at MW.

  18. Anonymous

    Spoken like a true Men's Warehouse Customer Support Rep!

    You obviously have never been fvcked over and given the cold-shoulder by some corporate "customer service" jack-hole have you? You see, it doesn't matter if you *think* Dave Mustaine was being "childish"… it's the principle of getting fvcked over by a corporate entity that you, the Little Guy, can do nothing about.

    Well see, I've been screwed a number of times by these corporations and it was those times, that I wish I had a loud voice to say something about it; well guess what… Dave Mustaine does have the luxury of having a loud voice and I applaud him for doing it… and me being one of The Little People's, I'd love to shake this Dave Mustaine guy's hand for speaking up for someone who doesn't have the proper means to do it himself!

  19. Joe Bean

    He bought the certificate "a few days before Christmas" as expected it to arrive before the holidays?

  20. Mätt Lintzenich

    His gift card was late?? This is "getting fvcked over"?? The underpaid, hyper-controlled, miserable wage slaves at the customer service desk weren't falling over themselves fervently trying to correct this egregious wrong??? Oh my god, this is an issue to raise a public stink about?? It's not even a big deal. Sure, it's annoying, and yes, corporations like to screw people over, but if he wants to champion the common man with public excoriations of corporate abuses, I'm sure he can find something a little less petty to be publicly outraged over besides having to deal with such a superficial inconvenience as a late-shipped gift card.

  21. Anonymous

    Sounds like someone needs to try a little decaf Dave. Perhaps your double mocha down n dirty espresso was slightly over the top man. Believe it or not mr privilege boy, anger isn't always the way to problem resolution. Try being a little more at easy. Try hnot leading the conversation with "Do you know who I am?" once in a while.

  22. Harmony Mercedes

    @zen0628
    Are you kidding me? Dave did try to resolve it the "regular" way and was ignored. Clearly the company's customer service reps didn't care about the issue when they thought he was just an average guy, which makes me wonder how many other "average" customers get screwed over. It wasn't until Dave went on Facebook to expose this problem that action was suddenly taken to resolve it.

    As I see it – Dave did the company a favor by letting the company's senior execs know (if they didn't already know as you seem to think) that its lazy customer service reps don't care much about customers. So, I tip my hat to Dave. Well done!

  23. Eric Carroll

    This is why I hate reading comments, all these people acting like it's no big deal yet if it happened to them they would be going absolutely insane especially for a christmas present. The fact that it wasn't for him and he bought it for a member of his crew speaks highly, I am in the entertainment business and I can assure you 75% of the bands out there don't buy their road crew anything at all. Corporate giants make promises and do not deliver half the time but they know they are so big it does not really matter, except on this day they got to speak to Mega Dave and he unleashed a Symphony of Destruction upon their asses. I believe it is a Holy War of the ages and is very commendable myself.

  24. Mike Wells

    Way to go Dave, I agree. There are to many people and company's that just don't give a shi* Service sucks pretty much everywhere now days! I was raised to be polite and respect others. We seem to have lost a lot of that in this generation.I for one wont be going to the Men's Warehouse anytime soon or NEVER!

  25. Anonymous

    What a whiner. He should check into the same place as as that Greenday Idiot. Megadeth is still around? He hasn't had a good record since 'Killing etc.'

  26. Mätt Lintzenich

    Dave Mustaine IS Megadeth – don't kid yourself. Megadeth has had constant turnover of drummers and guitarists as long as they've been around. Those are hired hands, not equal partners. Dave Ellefson might have some clout due to his long-standing association with Mustaine, but DM still holds the cards.

  27. Mätt Lintzenich

    The lyrics to In My Darkest Hour fit in pretty well with this situation.

  28. Mätt Lintzenich

    Dear Men's Wearhouse: "In my hour of need, no, you're not there… and though I reached out for you, you wouldn't lend a hand…" Sincerely, Dave Mustaine.

  29. Shawn Kelley

    Ya know, we're talking Dave Mustaine here folks! Not Donald Trump! Dave Mustaine will NEVER wear a suit because he has no class in the first place. Secondly, NONE of Dave Mustaines long haired head banging yet to grow up 50 year olds with black tight jeans and black tee shirts will ever go into a Men's Warehouse. So frankly, if it were me, I'd send Dave a refund and tell him to go fuck himself! Because the slogan is, "I guarantee you'll like the way you look," NOT "I guarantee the U.S. POSTAL SERVICE WILL GET YOUR GIFT CERTIFICATE TO IT'S DESTINATION DURING THE BUSIEST TIME OF YEAR AT THE POST OFFICE DUMBASS, IT'S CALLED CHRISTMAS!" What a dumb fuck he is. I stopped listening to that loud mouth when he was spewing Clinton Gore garbage to his dumb followers that all went out like the blind leading the blind to vote for Clinton because DAVE liked him. If Dave jumps off a cliff… would they? Don't answer that. There's been enough death in 2012. Dave says, ''he bought it a few days before Christmas…' and THERE IN LIES THE PROBLEM! DAVE MUSTAINE'S OWN STUPIDITY! He bought something way too late because he procrastinated and now he wants to take out his laziness on the Men's Warehouse rather than his own late thought to get his manager something for Christmas till the last minute and then MAILES IT, HELLOOOO people are you seeing the stupidity here? Through the U.S. Postal Service at PEAK CHRISTMAS RUSH TIME and want's it delivered on time! Then blames the Men's Warehouse for if you will in a heavy metal Mustaine genre, SKULL DUNCERY! Men's Warehouse, don't bother listening to that douche bag! He's a has been. And I no longer buy his albums because he's got a big mouth and insults Republicans with his opinionated album covers! UP HIS! I'll still buy from Men's Warehouse because I like the way I look and if I want something to get to someone fast, I'm not as stupid and cheap ass as Mustaine is! I'll pay a few dollars extra to FED EX IT TO THEM SO IT GETS THERE ON TIME!

    ass…

  30. Mark Herleman

    Exactly. The point is a canceled tour is not fulfilling a commitment to 20-40K fans x # of cities; men's warehouse has thousands of moving parts and many more transactions per day. Shit happens.

  31. Shawn Kelley

    Ya know, we're talking Dave Mustaine here folks! Not Donald Trump! Dave Mustaine will NEVER wear a suit because he has no class in the first place. Secondly, NONE of Dave Mustaines long haired head banging followers, aka, 50 something year olds with black tight jeans and black tee shirts that have yet to get a hair cut and grow up, will ever go into a Men's Warehouse! PERIOD!

    So frankly, if it were me, I'd send Dave a refund and tell him to go fuck himself! Because the slogan is, "I guarantee you'll like the way you look," NOT "I guarantee the U.S. POSTAL SERVICE WILL GET YOUR GIFT CERTIFICATE TO IT'S DESTINATION DURING CHRISTMAS WHICH HAPPENS TO BE THE BUSIEST TIME OF YEAR AT THE POST OFFICE DUMBASS, AFTER YOU WAITED A FEW DAYS BEFORE CHRISTMAS TO PURCHASE IT!"

    What a dumb fuck he is. I stopped listening to that loud mouth when he was spewing Clinton Gore garbage to his dumb followers that all went out like the blind sheep to vote for Clinton because DAVE liked him. If Dave jumps off a cliff… would they? Don't answer that. There's been enough death in 2012.

    Dave says, ''he bought it a few days before Christmas…' and THERE IN LIES THE PROBLEM! THE TRUTH SHALL SET YOU FREE! DAVE MUSTAINE'S OWN STUPIDITY! He bought something way too late because he procrastinated and now he wants to take out his laziness on the Men's Warehouse rather than his own late thought to get his manager something for Christmas till the last minute and then tells them to MAIL IT, HELLOOOO people are you seeing the stupidity here? Through the U.S. Postal Service at PEAK CHRISTMAS RUSH TIME and want's it delivered on time! HE SHOULD HAVE PAID EXTRA TO SEND IT FED EX HIMSELF!

    Then blames the Men's Warehouse for if you will, in ''heavy metal Mustaine genre'', SKULL DUNCERY!

    Men's Warehouse, don't bother listening to that douche bag! He's a has been. And I no longer buy his albums because he's got a big mouth and insults Republicans with his opinionated album covers! UP HIS! I'll still buy from Men's Warehouse because I like the way I look and if I want something to get to someone fast, I'm not as stupid and cheap ass as Mustaine is! I'll pay a few dollars extra to FED EX IT TO THEM SO IT GETS THERE ON TIME! MUSTAINE NOR HIS FOLLOWERS WEAR SUITS! THEY WEAR BLACK HEAVY METAL SHIRTS, BLACK PANTS AND HAVEN'T HAD A HAIR CUT TO WEAR A SUIT SINCE THE 80'S! WHO CARES!

    He's an ass…