Microsoft Surface Pro 4 And Surface Book Freeze After Latest Windows 10 Preview Update

Those who own the Microsoft Surface Pro 4 or Surface Book and subscribe to the latest Windows 10 preview updates may be in for a disappointment. WinBeta has the news.

“Just as some Microsoft Surface owners began to peek their heads out from the dense woods of uncertainty about their product due to a massive sleep/wake issue finally being resolved, the company fires a warning shot with its latest Insider preview update that may have many scurrying back.”

The article adds that the Windows team is investigating an issue in which “some” Surface devices experience a freeze or hang and all input devices (keyboard, trackpad, touchscreen) do not work.

This comes a few weeks after Microsoft Surface Book and Surface Pro 4 owners were making the race to update their devices with what was perhaps the most significant update since both items were released in October 2015. Panos Paney, the product manager for the Surface line, wrote a blog about it on Windows Blog.

“Building devices people love is what drives our team. It’s why we come in to work every morning and it’s what keeps us up at night. And feedback from our customers is really important to the team and to me personally. I read the blogs, I read the comments, I read social media, I read the forums…and so does the team.”

However, not everybody was gleaming with joy. At the Windows CentralSurface Book forums, some complained that the update has caused other issues.

“Mine installed fine… but some really odd issues immediately after. First detach attempt resulted in the whole thing freezing up as soon as the clipboard was off the base. Re-attached, forced it to reboot. After reboot, locked up on the login screen (stuck at ‘turning camera on’). Was able to shut down normally & rebooted again. This time it logged me in, but Surface Detach thought the clipboard was still detached,” said forum user zerospace-net.

Others claimed that some of the updates actually failed. People were having a little more luck on the Surface Pro 4 forum.

“It seems like working ok so far, my windows hello camera still randomly having a hard time to be turn on and work, luckily I still have my finger print log in as backup,” wrote surfaceproX.

Although a number of people were satisfied with their Surface Pro 4 update, some on Twitter are still complaining.

@SurfaceSupport first of the recent updates released fixed problems with waking the surface pro 4. Then the next update undid the good work

— Walid Arsenal ?? (@1Walid1) February 29, 2016

Still, the Surface Pro 4 has been a hit for Microsoft, despite the problems. It’s only been a little more than four months since its release, but people are already looking forward to the Surface Pro 5. One thing people are hoping for is better battery life, which is said to be pretty bad on the Surface Pro 4, especially the Intel Core i7 version.

Some consumers also hope that Microsoft will release a version of the Surface Pro 4 with a discreet graphics GPU. What would you like to see on the next Surface Pro 4? Let us know in the comments section.

[Photo via Daryl Deino]