Wendy’s Customer Rants About A Hamburger That Came With Cheese [Video]

There’s no cheese in hamburger.

That was a message that a “burned-up” Wendy’s customer delivered loud and clear at the drive-thru window after his order was bungled. And apparently not for the first time. See cell phone video embedded below.

The customer explained the problem to the drive-thru window worker as follows: “When you have cheeseburger, you have cheeseburger; when you have hamburger, you have hamburger. I want my money back now, and I want it fast.”

As a repeat patron, he was definitely dissatisfied with the service at Wendy’s. “This is such incompetence. I cannot believe it happens every time I come here … I’m losing my sh*t because this happened the past three times I’ve come. Please be competent once in your life. Take an order and fill it.”

It appears that he didn’t even get a full refund for his trouble even after this rant.

According to a 2012 survey, Wendy’s drive-thru offers the fastest drive-thru experience on average. Most customers can expect to spend around 129.75 seconds in the restaurant’s drive-thru lane. Accuracy is, of course, a separate matter.


Even non-regular fast-food diners likely have had experienced messed up orders, including messing items, as a result of indifferent or undertrained employees. On the other hand, most people probably order cheeseburgers rather than plain hamburgers so perhaps in this case it was an honest mistake.

That being said, do you think that burger joint employees should take their jobs more seriously? Was the customer justifiably upset or did he overreact to discovering a slice of cheese on his hamburger?

In other Wendy’s news, the chain plans to expand its menu with a rollout of a pretzel bacon cheeseburger later this year. Presumably it can be ordered without the cheese. The fast-food chain also recently revamped the interior decor in 80 of its locations, introducing comfortable lounge chairs beside a roaring fireplace. Another 200 remodels are planned across North America later this year in an update to the 43-year-old chain’s brand.