Samsung Says Stop Using Galaxy Note 7 Now And Get A Replacement

Samir Makwana

Following multiple reports about the Galaxy Note 7 exploding, Samsung has issued a statement urging its customers to exchange their existing Galaxy Note 7 immediately by participating in the replacement program. Launched in early August, Samsung announced an unprecedented recall of over 2.5 million units after some reports of the phone catching fire and exploding emerged in the past few weeks.

Samsung has paused the sale of Galaxy Note 7 after acknowledging 35 cases of the phone catching fire. Post investigation, the cause of the problem was the rechargeable lithium batteries from one of the component suppliers. Samsung then announced to "voluntarily" replace the current Galaxy Note 7 with a new one.

— Gizmodo (@Gizmodo) September 2, 2016

Samsung quickly issued a statement asking users to switch off their Galaxy Note 7 and exchange them as early as possible.

"Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible."
"We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience."

— Android Police (@AndroidPolice) September 10, 2016

"New Note 7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note 7 for another device."

Those who want a replacement will get one after CPSC approves Samsung's new batch of Galaxy Note 7 units. In the meantime, select mobile operators and retailers will hand over a loaner phone in the exchange of current Note 7 phones.

To sweeten this process, Samsung is offering either a $25 gift card or bill credit, but only from select carriers and retail outlets.

A few users are not happy with the option of the loaner phones.

Samsung Portugal expects the Galaxy Note 7 replacement units by September 19, according to GSMArena. Whereas, the Australians can expect the Galaxy Note 7 replacement stocks on September 21.

Considering the U.S. is Samsung's biggest smartphone market, the company wants its customers to replace their existing potentially faulty units. However, the company needs CPSC's approval first before handing out the new Galaxy Note 7 replacement units.

But what if the existing unsold units are passed on or exported to other countries for sale via unofficial channels? Thankfully, Samsung has addressed that by adding new details on the box.

The China market has the Galaxy Note 7 units with a battery from a different manufacturer, which is not affected by the issue. Hence, the Chinese folks are safe. For India, Samsung promises to bundle a free Samsung Gear VR (first generation) headset and $50 Oculus content voucher to those who pre-booked the phone, reported Gear.

Samsung's Galaxy Note 7 replacement batch can be expected to roll out in late September and through October in the U.S. market. If you don't wish to wait until then, then check the Inquisitr's iPhone 7 Plus vs. Galaxy Note 7 comparison to make up your mind. In any case, the iPhone 7 and iPhone 7 Plus will be available from September 19 onwards.

[Photo by Drew Angerer/Getty Images]