HTC will not allow HTC Desire HD smartphone users to upgrade their phones to Google Android 4.0. The device manufacturer announced on Sunday that extensive testing has shown that an upgrade on the device would not be “in the best interest” of Desire HD owners and would therefore be skipped over.
The Desire HD is currently operating on the Google Android 2.3 mobile OS.
In testing the device the company found that the current version of HTC Sense provided the best user experience on the handset and a change to the mobile OS would cause customer service issues the company hoped to avoid.
One of the biggest problems with Google Android is the fragmentation caused by allowing manufacturers to customize the mobile OS in order to match their own hardware and software requirements. In the case of HTC upgrading a mobile OS alongside the HTC Sense UI has proven tricky, often causing device upgrade issues for current customers. The biggest problem occurs because the HTC Sense UI takes up additional information on top of Google’s own operating system.
Here is the official HTC Desire HD statement:
After extensive testing, we’ve determined that the current version ofHTC Sense with Android provides customers with the best experience on the HTC Desire HD. When we consider new versions of software, we weigh a number of factors, but ultimately the customer experience on the product is the deciding factor. We apologize for any confusion this change may have caused our customers.
In better HTC testing news the company announced that it will release the Google Android Jelly Bean update for the HTC One and HTC One S variants.