The Weight Watchers login was apparently affected by the recent changes made by the international weight loss company.
Perhaps one of the biggest adjustments to the Weight Watchers login process targeted its connection with Facebook. Before the changes were made, members were able to simply log in to Weight Watchers online through their Facebook accounts. That is no longer the case, a change that likely left a lot of members confused.
In a FAQs section published on their website specifically for Weight Watchers login help, the company addressed this issue specifically.
“We recently launched some big new updates and during this time of construction, Facebook login will be temporarily unavailable. We’ve reached out to everyone who logs in using a Facebook account to explain what’s going on.”
Members affected by the change who did not receive the email were advised to check their respective Spam folders. The company also informed members that they would need to use their original Weight Watchers login username and password or take the necessary steps to reset those credentials.
While trying to reset the password, however, another obstacle presents itself for the members that did not have security questions set up on their account. In order to resolve that issue, members were advised to contact the company’s Customer Care department so that they could set up the security questions and be able to reset their password accordingly.
Entering the wrong password on most desktop computers and laptops simply causes an error message to pop up on the screen, forcing the member to try again or reset their password. That is, if you are not using an Apple mobile device. As confirmed by the company, the consequence of a wrong password on the Weight Watchers login for Apple mobile device users leads to a major technical glitch.
“For iOS users, entering your password without using the proper case can sometimes cause the app to crash. We’re working on a fix for that. But if it happens, the best thing to do is to uninstall and then reinstall the app. Then, enter your correct password with the correct case.”
According to BuzzFeed, quite a few people have been experiencing problems with the Weight Watchers login with their mobile apps since Thanksgiving Day.
A spokesperson for Weight Watchers came forward to BuzzFeed News with an official statement addressing the issue as well as several issues that members were experiencing.
“At no point was our service down for all members. There were intermittent login issues for some members on Thursday last week, but those were resolved the same day. Separately, there are some issues syncing values for certain foods in our database, but our team has a fix on that… And there are some discrepancies in syncing activity monitor data, which our team is working around the clock to fix.”
Weight Watchers members have complained about login and app problems since they first start on Thanksgiving Day. Many people are apparently still experiencing problems and receiving error messages.
— Laura (@bikinicountdown) December 22, 2015
@WeightWatchers Oh your app/ site haven’t worked for three weeks. I cannot even log my food. I want a month’s refund and I want to use PP.
— Dana (@daycogs) December 19, 2015
So the @WeightWatchers_ site and app are down till who knows when… Does that mean I can eat and drink whatever I want?!?! 😒
— Lauren Rooney (@laroons) December 17, 2015
Weight Watchers International made headlines earlier this year when media mogul Oprah Winfrey reportedly paid $43 million for a 10 percent stake in the company. While working on their major program changes and updated website, the company states they will “continue to work to bring all of our members along with this change,” including those affected by the new Weight Watchers login and app issues.