FedEx is “doing everything possible” to resolve all of the holiday madness following their catastrophic package delivery confusion. Just hours before the close of business on Christmas Eve, FedEx announced that thousands of packages would not arrive on time for Christmas Day. Initially, the global courier and delivery company estimated back in October that approximately 317 million packages would be delivered throughout the holiday season, reports the Daily Mail.
According to New York Daily News, FedEx has accredited the delivery delays to inclement weather. Memphis, Tennessee, FedEx’s main hub location, has been hit with heavy wind and rain during the days leading up to Christmas, which has contributed to the difficulties they’ve faced with delivering packages. However, that’s not all. It has also been reported that FedEx was also hit with a massive influx of last-minute shipments.
“Slight delays due to heavier than planned last-minute shipment volumes and severe weather outbreaks in some areas of the U.S.”
FedEx spokeswoman Rae Lyn Rushing released a statement on behalf of the company explaining the holiday debacle and how the company plans to resolve the issues. Accommodations were also made for customers who did not receive packages on time. FedEx is also encouraging inconvenienced customers to “check their delivery status at fedex.com or calling 1-800-GOFEDEX with a tracking number,” according to ABC News.
“FedEx is doing everything possible to get customer shipments delivered by Christmas in spite of slight delays due to heavier than planned last-minute shipment volumes and severe weather outbreaks in some areas of the U.S.,” Rushing said in the company statement.
While residential deliveries have been made priorities for Christmas Day, there is no guarantee everyone will receive their gifts. In fact, it could take several days after the holiday before all holiday packages are successfully delivered.
“All customer counters at FedEx Express stations across the U.S. will be open from 9 a.m. to 1 p.m. today, allowing customers to pick up shipments,” the statement said. “FedEx Express employees have volunteered to work these Christmas Day shifts for the benefit of our customers. Priority is being given to residential shipments for Christmas Day deliveries. Many of these will be re-attempts to customers who were not at home to accept previously attempted deliveries.”
Although FedEx has apologized for the inconvenience, many social media users still aren’t pleased with the company dropping the ball on what is considered the biggest shopping holiday of the year. Many irate customers have taken to Twitter to voice their frustrations and personal experiences about botched package deliveries this holiday season.
Based on the tweets, many customers agree that the FedEx Christmas debacle is a result of much more than inclement weather. Apparently, many packages have been lost and deliveries have been made to wrong addresses, which could create longer delays if packages have to be found.
Here are some of the tweets:
At this point, no one really knows how long it will take FedEx to resolve the package debacle, but they are working diligently to make sure the job gets done. In fact, many workers have even volunteered to work and deliver packages on Christmas Day.
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