Adele Announces First North American Tour In Five Years, More Than 10 Million People Attempt To Purchase Tickets

Adele recently announced her first North American tour in over five years, and many of the shows are already sold out, devastating her devoted fans.

According to Rolling Stone, approximately 10 million people attempted to purchase tickets for Adele’s concerts after the tickets went on sale on Thursday, December 18, and many were lashing out at the ticket selling website Ticketmaster when their site crashed during the peak time to order tickets. In a memo, obtained by Billboard, Ticketmaster president Jared Smith apologized to his employees for the inconvenience and bad publicity in attempt to boost morale.

“I know it must be frustrating to read or see in the news that we crashed during Adele’s onsale and that fans are upset with [Ticketmaster] because they couldn’t get tickets,” Smith wrote. “Unfortunately, when there is such a exceptional artist with unprecedented demand against short supply, there are inevitably going to be disappointed fans.”