Star Wars: The Force Awakens is not just breaking box-office records, it’s also raking in overwhelmingly positive reviews from critics and fans alike. That said, it’s safe to assume that a big majority of those who have seen the latest installment of the Star Wars saga have had a positive experience by the time they walked out of the theater.
Unfortunately, the same can’t be said for those who went to Hollywood’s Arclight Cinemas to attend the midnight screening of the highly-anticipated Star Wars film, the CBS reports. They went to the midnight screening expecting a movie experience for the ages. The experience, however, became a disaster when the cinema’s 3D projector started to malfunction, spoiling the movie’s key moments.
A video posted to Facebook early Friday shows footage of fans in the cinema just about losing their minds when the 3D projector malfunctioned, causing the film to stop, start again, and then skip towards the movie’s key moments. Star Wars: The Force Awakens main actors John Boyega and Daisy Ridley were both seen on screen at the time of the glitch.
“Projector at Star Wars midnight 3D show at the Arclight ruined, stopped, then started again towards the end of the movie. The movie was spoiled and everyone in the theater went crazy.” Erik Melendez wrote on Facebook.
The video shows some of the moviegoers standing up and yelling, “No!” as the projector malfunctioned and spoiled the film for them.
“The 3D stopped working, so they turned it off. Five minutes later, they put it towards the end. Spoiled the movie for us,” a moviegoer says in a two and a half minute YouTube video. “Put it back on again, put it back in the wrong spot again.”
Some who were present at the theater during the glitch voiced out their frustrations on Twitter.
The movie theater we were at messed up our movie so they stopped it then started playing it again at the wrong part lmfaoooo
— erik (@ErikNoManches) December 18, 2015
When u tryina watch the new Star Wars but the projector breaks halfway through
— Peyton E. VanWinkle (@peyton_elise98) December 18, 2015
“It kind of ruined our night, but it’s better to tell these fun stories than the sad ones you hear about,” Michael Melendez told CBS2‘s Jeff Nguyen.
No information has been released yet on what caused the projector to malfunction. As compensation for the ruined movie experience, the theater owner gave the moviegoers a refund for the tickets as well as a voucher for a free movie in the future.
A refund and a voucher simply won’t compensate for the ruined movie experience, or at least that’s the case with one moviegoer, Kristin Nepi, who said the following.
“They were apologetic, but you really can’t get that first time experience watching a Star Wars film. You can’t get that back.”
[Photo by Kevork Djansezian/Getty Images]