Paige Yore’s heartbreaking story about a recent experience she had at Walmart went viral after she shared a very emotional video via her Facebook page. But now it appears that it may have all been a hoax, and social media users are furious at the woman for making up such a heart-wrenching story. According to the Daily Mail, Yore’s story about a Walmart cashier who broke down while at work, hours after his mother committed suicide, has been labeled a fake by a spokesperson for the store.
Everyone has a bad day, yet sometimes you never know with others what the exact cause could be. It’s something Paige claims she experienced when she went shopping recently at a local Walmart. According to the 25-year-old Colorado woman, when she was in line at a Pueblo Walmart, it took a long time to check out, and several customers were upset with the slow cashier behind the counter.
“I’m in downtown Pueblo at this Walmart, waiting in line for like, 20 minutes. And this young cashier, 16, maybe. He’s having hell, he can’t ring anything up, he can’t remember the codes, he’s taking deep breaths,” Yore said in the clip.
Then, according to Yore, a lady who was in line began to get angry because it was taking so long. At some point, the woman started berating him, saying that he did his job poorly, and she couldn’t understand how such a person could be allowed to be behind the cash register. And when her card was declined, Paige says the woman went ballistic.
Yore says the rude shopper began screaming at the boy, saying, “[Y]ou suck at customer service! I don’t know why you ever, I don’t know how you ever got hired here.”
At that time, Paige intervened. She defended the boy by telling the angry Walmart customer to step aside because it was clear that he was having a bad day. At that moment, the boy started crying, and he walked around to the bagging area and gave her a big hug. Later, she heard that his mother had committed suicide that morning, but he had to come into work to pay the bills.
“Ma’am, my mom just committed suicide this morning… and I have to work because I have to pay our rent, and I have to pay our bills. And I don’t even have a mom anymore. And this lady is just yelling at me,” Paige says the boy told her.
— snopes.com (@snopes) December 7, 2015
Paige says after hearing the boy’s sad story, she comforted him as he cried in her arms before giving him all of the money that she had in her purse. She says the customer who had been yelling at the boy just stood there, looking “absolutely humiliated.”
“That just showed me, no matter what, even if your customer service sucks, even if whatever happened, someone is rude to you, be your customer service. Don’t jump down their throat, because they are fighting a battle none of us know about… Some days just suck. But we just have to be thankful to be alive. Treat people like you want to be treated. Don’t lay into somebody like that because you never know what’s going on in their life,” Paige said.
The story went viral and received over 20 million views in just a few days. However, now it appears that Paige’s story is simply a figment of her imagination. According to Buzzfeed, Wal-Mart says the incident never happened, and a spokesperson for the retailer said the company contacted the store when they saw the video going viral and determined it wasn’t true.
“We found that the associate’s mother is actually alive and in good health,” the spokesperson told the publication.
Walmart examined surveillance video and said that it was clear the incident she described was not on the tape.
“We see her come up and she’s checking out and there doesn’t seem to be a lot of conversation,” the spokesperson explained. “The cashier also said that he was just there doing his job normally that day. He’s been very cooperative and helpful.”
[Photo by Justin Sullivan/Getty Images News]