Whether you’re a parent or not, you know that Huggies wipes and other Huggies brand infant care products are some of the most trusted on the market. So when a concerned, irate mother took to social media Thursday to share a video that showed what she believes to be glass shards in her daughter’s Huggies wipes, the video and story quickly went viral.
CNN is reporting that Melissa Estrella, whose Facebook post ignited the current firestorm, received over 6.5 million page views and a deluge of comments since she originally posted recounting of her experience.
While Huggies is not denying that there was something odd-looking visible within the wipes in question, the company states that what Estrella and subsequent parents have detected are not glass. The company has released a message meant to reassure consumers that their wipes are safe, and that the iridescent particles found inside are nothing more than fibers that can occur infrequently occur during the manufacturing process. Huggies has reiterated that they do NOT use glass anywhere in their manufacturing process and that the particles people are seeing on the finished wipes are harmless.
“While this condition is not normal, it does happen infrequently during the manufacturing process,” the post read. “When combined, the fibers in our wipes have on occasion created shiny particles, similar to what was found by this parent.”
Huggies has steadfastly defended their wipes. Their parent company Kimberly-Clark is also taking the claims to heart and thoroughly investigating consumer concerns, according to KAKE News. Huggies customer care has provided their direct customer service number so that those concerned with the situation can contact them directly: 800-544-1874.
While the company has gone out of their way to stand behind their product, some parents are still unconvinced that Huggies wipes are safe. One mother from New Mexico told her local CNN affiliate that she noticed the shards when she investigated her package of Huggies wipes. She went on to say that her child had developed a rash after she began using the wipes a month ago.
“It is supposed to be soft fibers. There should be not anything hard in there.”
Ultimately, while this is a story that has alarmed many parents, Huggies is still standing behind their wipes and other products. So far, there doesn’t seem to be a real cause for concern. That being said, the situation has been a good wake-up call for many parents. Whether you’re talking about Huggies wipes or any other infant care product, parents need to be personally diligent about product safety for the well-being of their children.
[Image Courtesy of Scott Olson/Getty]