Ashley Madison Hack: Customer Service, Impact Team Complaints — ‘Was He On Ashley Madison?’ Site Down As Users Turn To Private Investigators

The Ashley Madison hack continues to worry folks who signed up on the website over the years. Some Ashley Madison users were single when they signed up, simply wanting to chat with MILFs and the like. Now that the Impact Team threatens to break up their marriages, Ashley Madison users want to know what to do. The Impact Team already leaked two user names, as reported by the Inquisitr, and talk of the 2,500 Ashley Madison names that leaked online swirls without that list being widely published.

John McAfee has described the ease at which he hacked Ashley Madison, as reported by the Register, after the Impact Team hacked them. McAfee wrote about gaining passwords for IT folks and gaining access to the 50 million users of Ashley Madison and Avid Media’s other sites. John then says he threw those passwords away. What’s most interesting is the profile that McAfee writes about the likely Impact Team candidate. Instead of a team, McAfee thinks the Impact Team is one person, highly intelligent, with a grudge against Ashley Madison — potentially an inside job. He gleaned this from the language used in the Impact Team’s rhetoric.

Meanwhile, the website Was he on Ashley Madison? is inaccessible for some reason, after being live for days. Ashley Madison users are surely hoping and praying that isn’t down because their database is being updated with 37 million (or even 2,500) names from the Ashley Madison hacked data from the Impact Team.

Folks affected by the Ashley Madison hack are gathering together on Reddit to share their states of mind and emotional states as they wait for more data to leak. The user named strandgrim tells a troubling story about speaking to Ashley Madison’s customer service reps three times on Thursday.

While the first and second Ashley Madison customer service reps assured him or her that Ashley Madison doesn’t store any customer’s credit card data — they reportedly use a third party — the third rep at the cheating website confirmed that all credit card data and billing addresses had been hacked.

Me: “So, I have been hearing that you can confirm that credit card data and billable addresses have been compromised? eh?”

CS: “Yes.”

Me: “Okay, so you are confirming that they have CC data and addresses?”

CS: “Yeah.”

Me: “Well, I was just told that you don’t store any of that information.”

CS: “We don’t, but we have archive servers that do and those were compromised.”

Even though the customer service rep at Ashley Madison claims the hacker probably didn’t have the hard drive space to store the data of 37 million users (and that personal knowledge led the caller to think it was indeed an inside job), they wouldn’t go on record as that being a statement from Ashley Madison.

Me: “So, if that is your answer, I am assuming that you know it is an insider that stole the data?”

CS: “I cannot confirm anything. Those are just my words.”

Speaking of official statements from the company, folks are angered that Ashley Madison’s last official statement to the public came on July 20.

The Washington Post reports that some users are turning to private investigators to try and get their Ashley Madison data scrubbed from all leaks, and on Reddit, people are writing about class action lawsuits, the dark web, and more.

The requests pop onto the screen at Trustify’s headquarters or come in by phone: Is my husband on Ashley Madison or Adult FriendFinder? Staffers can watch the searches in real time. When an inputted e-mail address matches a user e-mail from the FriendFinder hack, the screen flashes a less-than-subtle message: Cheater!! Cheater!! Cheater!!

[Image via Ashley Madison]