Rossen Dimitrov, Vice President of Customer Service at Qatar Airways, has a message for the entire airline staff, and it definitely speaks volumes about the importance of conduct and professional etiquette.
According to Daily Mail, an unnamed woman, who has been employed as a crew member with the airline for the past nine years, was found drunk near a doorway in front of a Qatar Airways staff residence building.
Apparently, the woman passed out before she was discovered by other crew members who helped her get back to her apartment. Unfortunately, she’d already been caught by Dimitrov, her boss. Mr. Dimitrov emailed the embarrassing photo and a lengthy letter to the entire staff after reportedly finding the drunk employee. The airline reportedly employs an estimated 31,000 employees, so an overwhelming number of workers received the drunken employee’s photo.
Here’s a screenshot of the photo and letter:
A spokesperson for Qatar Airways recently released a statement in reference to Dimitrov’s shocking email. The spokesperson’s statement also explained why the employee’s actions were used as an example for other employees.
“The email was sent to impress on our cabin crew that, to make their working environment as good as it can be, while still respecting the norms and values of the Qatari society in which we work, everyone has a part to play. In Doha, the consumption of alcohol is not permitted for nationals and, although drinking is permitted for foreigners, being seen to be drunk would be considered highly disrespectful – it would have negative implications for both the individual and those associated with them.”
Surprisingly, the letter and photo have sparked quite an interesting debate. While some readers stated that the employee was technically wrong for drinking on the job, others argued that she should have been reprimanded instead of exploited. Here are some of the comments:
“All alcoholics should be named and shamed.”
“Fire her then. Having a drink is one thing, but passed out on the porch is unacceptable.”
“What a horrible thing to do to her. Why didn’t he deal with it privately then reiterate the rules to all staff without sending that awful photo around. Very childish and not good for the company’s reputation. I wouldn’t fly with them if they treat their staff (human beings) like that”
“What’s wrong with them. If she is off duty, it is her life. Accidents happen and what kind of culture is that who do not protect their staff? If you don’t like them drinking while on off-duty, then make it a policy for all the airline staff and fire them if they do not comply. But to single out a woman and broadcast it, it is shame on the broadcaster. Sorry, this is in bad taste, Qatar airways and I don’t think I will be flying with you.”
It is unclear whether or not the drunken employee was fired. However, Metro reports that the incident is under investigation.
Do you think the company was wrong for sharing the drunken employee’s photo? Share your thoughts.
[Image via Aftonbladet.se]