Hundreds of flight passengers landed safely in San Francisco after what many are calling the “flight from hell.”
Once at SFO and after their 28-hour flight, passengers complained that they’d had to sit for 12 hours on a Middle Eastern tarmac with no food or accurate flight information. Etihad Airlines Flight 183 had to sit for an extensive amount of time, when fog in the city of Abu Dhabi delayed takeoff for a half-day, passengers told reporters in San Francisco.
Passenger Thomas Piani told reporters in San Francisco, after finally landing in the city on Saturday evening.
“They kept telling us that we were going to leave, you know 15 minutes from now, 20 minutes from now, 30 minutes for now, for 12 hours.”
Passengers said the flight crew told them the Abu Dhabi airport was too crowded with other stranded flights to allow them to get off the plane to wait.
Another passenger added, “Everybody was fighting with each other, and the flight attendants were fighting with us, and we were fighting with the flight attendants.”
Flight attendants eventually passed out sandwiches and water, after some people complained about the lack of food, passenger Ravali Reddy said.
“No one was angry about the delay itself. If it’s unsafe to fly, we don’t want to fly. It just didn’t seem to make any logical sense why we had to stay on the plane.”
Etihad, a national airline of the United Arab Emirates, which includes Abu Dhabi, said in a statement on its website that fog had delayed flights and caused airport congestion. The airline apologized for travelers’ inconvenience, but said the delays were beyond its control.
Passengers complain of 12-hour wait on tarmac #newsday http://t.co/lvCfouXhF1
— Khnemu1 (@khnemu1) January 5, 2015
— Gentry Smith (@GentryQSmith) January 5, 2015
— NewsBellGlobal (@newsbellglobal) January 5, 2015
RT Jul1809: ThomsonHolidays #poorcustomerservice package hols, never again, worst ever airline staff, rude, flight TOM 183 14 dec, man t…
— Anuncios Gratis CUN (@MikeInTownCUN) January 4, 2015
Hey @EtihadAirways, I’ve been sitting on EY 183 in Abu Dhabi for 10 hours now. THIS IS NOT OK. There are kids and seniors on this flight.
— Ravali Reddy (@ravaliareddy) January 3, 2015
— Sergio Quintana (@svqjournalist) January 4, 2015
[Image via International Business Times]