Kenneth Cole’s social media person gives inadvertent lesson on how to suck at Twitter

Making use of unrelated trending topics on Twitter to promote your business or personal tweets is behavior anyone with any Twitter courtesy knows to be spammy. Using Twitter to shamelessly self-promote? That's not really too looked down upon, ... continue

Future ex-Price Chopper employee illustrates how to use social media to damage brands and scare people

Price Chopper, a chain of supermarkets in the northeastern US, is rapidly trying to remedy a flood of social media backlash after one of their employees went off the reservation big time in retaliation for a Syracuse ... continue

Tulsa’s Double Shot coffee shop percolates Twitter outrage over breastfeeding ban

If you've been on internet forums or any social media outlet, you're probably aware that certain topics are almost always ground zero for a flame war- among them are circumcision, tipping waitstaff and breastfeeding. A Tulsa coffeeshop owner ... continue

When social media goes awry: Dunkin’ Donuts is giving away iced coffee, but not everywhere

Today is Dunkin' Donuts' much ballyhooed free iced coffee day, the kind of promotion that generally creates a lot of positive feedback in fans both online and off. However, it seems today's free iced coffee day has gone ... continue

Habitat UK’s Twitter fail

UK home furnishings retailer Habitat is profusely apologizing after a pretty big fail on the social media front. Habitat's twitter page, @HabitatUK, got caught out spamming trending topics to get attention on the popular microblogging service. Okay, bad. ... continue