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		<title>Admit it guys, women are better at troubleshooting gadget problems than you are</title>
		<link>http://www.inquisitr.com/46566/admit-it-guys-women-are-better-at-troubleshooting-gadget-problems-than-you-are/</link>
		<comments>http://www.inquisitr.com/46566/admit-it-guys-women-are-better-at-troubleshooting-gadget-problems-than-you-are/#comments</comments>
		<pubDate>Fri, 06 Nov 2009 16:51:17 +0000</pubDate>
		<dc:creator>Duncan Riley</dc:creator>
				<category><![CDATA[Gadgets]]></category>
		<category><![CDATA[gadget helpline]]></category>
		<category><![CDATA[gadget helpline study]]></category>
		<category><![CDATA[rtfm]]></category>
		<category><![CDATA[tech support]]></category>

		<guid isPermaLink="false">http://www.inquisitr.com/?p=46566</guid>
		<description><![CDATA[<br />A U.K. tech and gadget help line, appropriately called Gadget Helpline, did a study of 75,000 calls to their service recently and found that there&#8217;s a huge gender gap in how men and women approach problems they&#8217;re having with their gadgets. Some of the findings of the study are listed below: 1. 64% of male [...]<p><a href="http://www.inquisitr.com/46566/admit-it-guys-women-are-better-at-troubleshooting-gadget-problems-than-you-are/">Admit it guys, women are better at troubleshooting gadget problems than you are</a> is a post from: <a href="http://www.inquisitr.com">The Inquisitr</a></p>
<br /><br /><br />]]></description>
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<p>A U.K. tech and gadget help line, appropriately called Gadget Helpline, did a study of 75,000 calls to their service recently and found that there&#8217;s a huge gender gap in how men and women approach problems they&#8217;re having with their gadgets. Some of the findings of the study are listed below:</p>
<p><em>1. 64% of male callers, vs. 24% of female callers had not read their instruction manuals before calling the service.</p>
<p>2. 12% of male callers, vs. 7% of female callers had actually forgotten to plug in or turn on their gadgets before calling.</p>
<p>3. Women spent 32% longer on the phone with the help line, but 66% of the staff at the service preferred talking with the women than with men.</em></p>
<p>Joanna Bawa, chartered psychologist and editor of the Usability News website, told the BBC:</p>
<blockquote><p>&#8220;There is evidence of a gender divide in technology, although a lot of it comes down to interpretation. In general terms men treat technology as something to be understood and conquered while women are more motivated by appliances that benefit them.&#8221;</p></blockquote>
<p>In other words, guys need to RTFM before picking up the phone.</p>
<p>The Gadget Helpline also mentioned that, unsurprisingly, syncing up gadgets to communicate with one another is one of the most common things people call for help with.</p>
<p>I guess the old attitude problem men have on road trips, where even though they have no idea where they&#8217;re going they still won&#8217;t stop and ask for directions, carries over to their gadgets as well. Not that I&#8217;ve ever done that or anything. Really, I haven&#8217;t. <img src='http://www.inquisitr.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
<p>Source: <a href="http://news.bbc.co.uk/2/hi/technology/8346810.stm">The Beeb</a>.</p>
<p><a href="http://www.inquisitr.com/46566/admit-it-guys-women-are-better-at-troubleshooting-gadget-problems-than-you-are/">Admit it guys, women are better at troubleshooting gadget problems than you are</a> is a post from: <a href="http://www.inquisitr.com">The Inquisitr</a></p>
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