Netflix Knew Customers Would Hate New Plans, Hired Extra Customer Service Reps

Yesterday I reported that Netflix was splitting their DVD-by-mail and streaming services into separate subscription plans and that they would cost more when combined together than current dual plans, now we've learned that the company knew customers ... continue

NBC Invests in Online Scheduling Startup

NBC Universal is now backing HourTown, a year-and-a-half old startup focused on online scheduling for small businesses. HourTown announced the $1 million in new funding today, from NBC along with Baseline Ventures, Hatch Ventures and a handful of ... continue

BlogHer Nabs New Deal With NBC

Female blogging community BlogHer is joining forces with NBC in a powerful new partnership. The company has announced a deal with NBC Universal to feature BlogHer content on iVillage, NBC's female-focused online service. Posts will also appear ... continue