The Inquisitr » alexa

Alexa gets a big overhaul, offers new stats

Duncan Riley — Wed, 01 Apr 2009 06:09:40 +0000

Amazon owned Internet statistics tool Alexa has undergone its biggest overhaul in years, with a new look and a range of new stats.

The biggest change is the abandonment of the Alexa search engine. Instead, the new Alexa focuses now on primarily providing sites talking about that topic, not dissimilar to Technorati.

Visually, the change is immediately obvious. This is Alexa going back to its roots as a statistics service. The key stats are now clearly up top, and graphs have been expanded to include Pageviews per User, Bounce Rate, and Time on Site.. The only possible draw back is that Alexa no longer provides stats ranking by country. The ability to adjust the graph view has also been removed.

Overall I’m not 100% sure yet. The new graph options are welcomed, but the reduction of other services isn’t great; if there was one thing Alexa was always good for, it was always good for immediately working out which countries a site is popular in; percentages mean nothing compared to a number stats ranking.

More details on the Alexa blog here.

Why Quantcast will rock 2009, and why you should be using it instead of Compete

Duncan Riley — Sun, 28 Dec 2008 23:23:12 +0000

Just before Christmas online stats provider Quantcast rolled out an upgrade, delivering new features that take it into Compete and Alexa territory.

I’ve been a big fan of Quantcast this year, and named it in August my best free stats service provider. The key difference then, as it is today is that Quantcast offers direct site measurement; the short version is that you can install code on your site that sends data back to Quantcast. That data is then displayed in preference to panel data, something neither Alexa nor Compete offer.

The scope though is only as good as the number of sites being direct measured, but as the year closes that number continues to increase. I’ve even had discussions recently with people in the advertising industry who have told me that Quantcast is starting to be used in place of, or along side comScore data for ad buys because of the direct measurement of sites. Most large sites are on Quantcast now, and that includes most of the top of the tech blogosphere.

The new tools offer improved site comparison. Quantcast did offer site comparison previously, but with a chart that was difficult to read and not particularly useful. The new comparison chart is a direct take on Alexa and Compete, but with real data, not panel or toolbar data for sites with the Quantcast code.

Robert Scoble pointed to a Inquisitr vs TechCrunch chart in a post today; I can’t actually compare the data side by side because Michael Arrington has taken the decision to block data in Quantcast (they allow site owners to do that, except for totals) but I can do a total figure comparison

Compete

Quantcast

Quantcast gives The Inquisitr just shy of 1 million people a month with 723,000 US, Compete gives us 291,000. One is close to being accurate, one isn’t.

Lets try one I can do a chart comparison on: ReadWriteWeb

Compete

Quantcast

As well as offering up to date data, something Compete doesn’t, the knowledge that Quantcast offers actual data from a site to me offers better value than a panel or toolbar estimate.

There are two provisos with Quantcast’s data: In my experience it does tend to under-report data slightly (around 10-20%), and for sites not using direct measurement, the data can be very hit and miss, but no more so than data from Compete or Alexa.

Why Quantcast will rock 2009

Quantcast is doing all the right things in data at the moment. What was already a great service is now better, and finally we have a tool that can be used for site comparison services that offers a direct competitor to Compete and Alexa, and dare I say a better service at that.

This is a company that is listening to feedback and acting on it, there can be no other explanation for offering such a product many have been wanting for years.

As the momentum builds and more and more sites join, Quantcast will rock 2009. We are seeing the rise of a true Alexa killer at last.

Post note: one interesting thing is the decision of some sites to block their stats; this may dilute some of the advantages Quantcast has, but likewise if ad providers are using this data and they don’t have access, the sites choosing to block will themselves miss out. So much for openness and transparency in web 2.0.

Which web metrics service is best?

Duncan Riley — Tue, 12 Aug 2008 02:10:58 +0000

Allen Stern suggested yesterday on Centernetworks that the time is approaching that somebody will sue Alexa due to its poor web metric tracking. That it hasn’t happened yet is perhaps a mystery, and I don’t disagree that it might one day happen, but it presumes one thing: that we take any Alexa type service seriously.

Web metrics are an interesting game. Like TV ratings, web metric firms take a sample of viewers and extrapolate those figures to represent the entire internet audience. Statistical measurement may be a scientific study, but ultimately the figures are only ever as good as the sample, and the smaller the sample, the higher the chance that the results are inaccurate. Web analytics services have the same issue: they can’t possibly know the true traffic of every site, they can only create a calculated guess based on the sample size.

What follows is a brief overview of each player, how they gather their stats, and what I think of them. The conclusions will no doubt be disagreed with by some, but in noting that, it can only be expected when the stats each service provides are subject to debate themselves. Ultimately though, the better we understand the methods used, the better understanding we may have of the results.

Alexa

Alexa has long been the web’s favorite whipping boy in web analytics. The Amazon owned service was founded in 1996 primarily as a recommendation service, with traffic stats being pulled from each installation of the Alexa toolbar. For most of its history, the toolbar was Alexa’s only source of statistics, and was only available for Internet Explorer.

Things changed earlier this year when Alexa started fresh, announcing that they would be resetting their stats and using external data as well as their toolbar data to report web traffic.

The methodology has always been flawed, and although it may be marginally better now, it is far from perfect, and yet people keep on using Alexa. The simply reason why: Alexa has become the defacto standard in web analytics because they have always been the most open in reporting their stats. Alexa also allows for easy comparison between sites, creating demand for the tool as a way to measure sites against competitors, even when the statistics themselves may have been flawed, after all, they are flawed for everyone, including the competition.

comScore

NASDAQ listed comScore has a $610 billion market cap, so although you may not be able to freely access their statistics, they are a true success story in the space. I’ve had access to a comScore account in the past, and the depth and variety of statics they offer is brilliant. They also have huge sample audiences, said to be in the millions in the United States alone, but the methodology is rather interesting.

comScore gathers data through monitoring software distributed under brands including PermissionResearch and OpinionSquare. One such offering is the Marketscore Internet Accelerator, a Windows tool that offers users (as the name suggests) quicker internet access. comScore’s particularly corporate friendly Wikipedia entry suggests that comScore is no longer using such services, so I can only go on that, but in previous years comScore used what has been called by leading publications spyware and malware to build its sample audience. There was also a confirmed case (per the Wikipedia entry) of this software being installed without permission, and even stories at one stage of comScore tracking tools being bundled with Kazaa.

comScore will no doubt claim they are clean today, but they still rely on installed tracking software that is often bundled as part of other packages as an incentive to install. The real question is whether this data collection method delivers the best and most accurate statistics in the market.

Hitwise

Like comScore, we don’t see a lot of Hitwise data in the wild as they sell the data and don’t offer it freely on demand. We do see Hitwise stats though on a regular basis through controlled releases, and the company has a solid outreach program with blogs and the media.

Hitwise gathers its data by buying the information directly from internet service providers. In Australia they buy surfing data from Telstra, the country’s biggest ISP, and in other places have similar deals in place.

Hitwise data isn’t absolute, and like the others they take the sample data and extrapolate that across all internet users, but the data isn’t sullied by toolbars or internet accelerators, so it is somewhere closer to being representative. Of all the web metrics firms, I’d put my most faith in Hitwise data, with the proviso that like any set of stats, it can never be perfect when it doesn’t capture all data.

Quantcast

Relative new comer Quantcast is growing in popularity with a service that offers free comparable statistics to Alexa.

Quantcast gathers its data two ways: from a panel, and directly. The methods behind the panel data isn’t explained by Quantcast, but it would be fair to presume that it would be somewhat similar to comScore, given that Quantcast doesn’t offer a toolbar or install of its own, at least from the Quantcast site. Quantcast allows web site owners to embed code on their site so Quantcast can track traffic directly, delivering actual statistics for participating sites as opposed to panel only estimates.

Quantcast claims that their combination of panel and direct data gathering delivers a holistic model of internet audiences. In my experience, their embed under reports stats, but not so outrageously as to make it unusable. Quantcast is the natural successor to Alexa: it may not be perfect, but they at least give aggrieved site owners the opportunity to correct the stats by feeding real data into the system, and that is always going to be a positive.

Compete

Compete freely offers basic data on US traffic, but unlike others ignores non-US traffic, a sort of stunted statistical tool. Data gathering includes a combination of ISP’s, opt-in panels, application providers, and users of the Compete toolbar.

Compete has become popular is some circles, but I not sure why. The stats seem reasonable, but in a global economy, US only traffic might have some use for advertisers, but it will never show the complete picture. Compete stats should only ever be used when considering a US audience. They should NEVER be used as being indicative of true traffic for any site.

Google Trends for Websites

Google launched Google Trends for Websites earlier this year, and it looked like Mountain View might have been on a winner. The service pulls data from various external services, Google search and Google Analytics, although as Google has told me previously, not directly, and only anonymously…which I think means that the Google Trends stats don’t actually reflect reality even if Google has the data at hand. The service has possibilities, and expect Google to offer more data in the future.

Conclusion

No provider of web metrics offered today is perfect, but some services are better than others. For corporate metrics Hitwise offers the best bet, gathering its data from ISPs so the incoming data spread is wider than relying on panel statistics from installed tracking software. For free stats, Quantcast offers a similar depth to Alexa but with the added bonus that over 10 million sites are contributing real data.

(image credit: McHumor)

Alexa Doesn’t Care, Why Should We?

Duncan Riley — Wed, 04 Jun 2008 01:11:54 +0000

I wrote last week that Alexa may have died and no one noticed as the service hadn’t been updated in 10 days at the time of writing. Alexa has only now updated in the last 24 hours, a break of over 2 weeks. There’s zero on Alexa blog about the outage, and all I got was this email

Dear Duncan,

Thank you for your question.

We strive to update the data on our traffic details pages frequently.
Unfortunately, due to technical difficulties, there may at times be a
delay in the display of data. The data are still being tracked, but may
not be displayed immediately. It has now been resolved, and we lament
any inconvenience this may have caused you.

We appreciate and thank you for your interest in Alexa.

Best regards,
Alexa Internet Customer Service

Everybody loves to pile on Alexa, but old habits die hard and I’ve kept using the service despite most people giving up. It still has the best package of up-to-date, free statistics available, even if those stats are pretty flawed. But seriously: “due to technical difficulties, there may at times be a delay in the display of data.” Over two weeks, no public recognition that there was a problem, and just a rubbish brushoff after the event? If this is how they treat their supporters, god help the people who hate the service. I’ll probably keep on using Alexa on occasion, but I’m tired of trying to defend a company that doesn’t care about its product or user base.

Did Alexa Die and No One Notice?

Duncan Riley — Fri, 30 May 2008 00:12:21 +0000

The Amazon owned web statistics service Alexa hasn’t been updated for 8 days with no comment from the company. The last date Alexa is showing (at the time of writing) is May 19, with the service usually being two days behind the current date.

I’ve tried contacting Alexa via contact form, email and phone without success, although the last time Alexa had an outage back in January of around 5 days I also wasn’t able to obtain an immediate response, instead waiting 10 days to get one.

Alexa is a service that people love or hate. As perhaps the most open of all the web statistic services, Alexa has served as the leading web site ranking system for years. On the flip side however their reliance until recently on data from Alexa Toolbar users caused many to (rightfully) question the validity of the statistics delivered. Alexa relaunched their statistics tool in April with figures compiled from multiple online sources.

Alexa was founded in 1996 and acquired by Amazon in 1999 for $250 million. Alexa as a business for Amazon really doesn’t deliver a lot, however they’ve likely already written off the $250 million and hence somehow Alexa continued on. We’re not writing Alexa off quite yet as this wouldn’t be the first time they’ve stopped updating statistics, but the silence and length would suggest that something isn’t right. We’ll update the post if Alexa responds.