Did you hear?
The January 2011 issue of Consumer Reports is out and boy did they ever give the old smackdown to AT&T rating the company as the worst U.S. wireless company around. As you can see from the above graphic about the only thing that didn’t put AT&T in the gutter right across the board was its texting but coming in second last in that category isn’t really saying much.
Quick to try and get ahead of the report AT&T spokespeople have been e-mailing the following piece of spin-doctoring:
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
via 9 To 5 Mac
The other really sad thing that comes out in the graphic is that as bad as AT&T might be none of the other main wireless carriers are much better. Yet it is these companies that are constantly looking for more ways to increase their profit margins at the cost of customer satisfaction; and we continue giving them our money.