Twitter awash in angry DirecTv customers after glitchy upgrade
Twitter has been buzzing all morning with frustrated DirecTv customers who have been unsuccessful at reaching the service’s customer service line after a glitchy upgrade.
Yesterday’s “Whole Home DVR Service” was supposed to, for an extra $3, allow customers to “access their DirecTV DVR servers from any room in their home, even those not equipped with DVR, and record HD video.” It seems that some customers also upgraded to non-working remotes and a selection of only one channel. DirecTv has been tweeting advice to frustrated users, but even as a non-subscriber, I found this tweet to be frustrating:
We are experiencing higher than normal call volume. Please give us a call later or email us at http://support.directv.com/app/ask
If you’re one of the affected customers, DirecTv has also been tweeting this fix for the widespread problem:
HDDVR customers: If your HDDVR will NOT power on, unplug the unit from the wall, wait 15sec, then replug, & repeat 1x to restore service.
Based on the responses on Twitter, though, the suggested troubleshooting method isn’t working for everyone. DirecTv has not yet commented on why the upgrade seems to have caused so many difficulties. Subscribers can also call their customer service line (1-800-531-5000) but chances are the wait time is currently massive.