Posted in: Gadgets

Microsoft Surface Pro Pen Issues Continue, Driver May Be At Fault

Microsoft Surface Pro Pen Issues

Microsoft Surface Pro customers continue to fight against issues related to the Windows 8 tablets pen and 3rd party software applications.

Several Surface Pro users have recently reported that the pens detection completely stops working after a small amount of usage.

According to a Microsoft Answer community forum user, Microsoft tech experts told him to uninstall the pen driver and then reboot to force an automatic pen driver reinstall. After reinstalling the pen driver, the device works as advertised. Shortly after that post, a second Surface Pro users admitted to using the same attempt without success. ‘The second user did finally get the pen recognition fix to work but only for a short period of time.

Before the Surface Pro pen issues surfaced, customers were already complaining about inconsistent support among various applications including Adobe Photoshop. When speaking directly about the Photoshop issues, Microsoft plainly stated:

“The Surface pen does work with Photoshop, which runs on Surface Pro, though advanced features such as pressure sensitivity and eraser functionality may not be available at this time. Microsoft is working with the necessary partners to make advanced features of the Surface pen available across a number of applications in the near future.”

Microsoft tells Electronista that current fixes will not fix all issues; however, if software developers “simply adhere to the Surface SDK implementation of pen functionality, then proper application support is all but guaranteed.”

Have you been having problems with your Microsoft Surface Pro since its release? Share your frustrations and fixes in our comments section.

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Comments

6 Responses to “Microsoft Surface Pro Pen Issues Continue, Driver May Be At Fault”

  1. Margot Ashley

    Had to take my surface pro back because the pen stopped working. I had photoshop cs6 on it and was not able to use some of the tools because of issues, so in my option it's not so great.

  2. Ken Peres

    I have had mine since the second week of launch, My pen has been perfect and in use every day. Although I do notice they left some conditions out of the keyboard driver software that are easy to live with if you keep the keyboard with you and a backup onscreen keyboard if you know where to look for it on the login screen. If I pull the keyboard with it powered down the keyboard presence gets confused and the on screen keyboard does not always appear to log on. Annoying but not critical at all. I suspect they will patch all this stuff as they get feedback.

  3. Ted Burns

    I'm running an XP application on the surface pro and I can see the pen showing a second pointer (i.e one at the tip of the pen and one three inches away). The program doesn't know which to use. Clearly a problem with the driver. Waiting for a fix… as the whole reason to get a surface pro was to run new AND old windows programs.

  4. Ted Burns

    Funny, I had no idea this got posted. I was just looking for a "driver" (fix) on my computer and left feedback on a third party site. The world just got a bit smaller. Pretty soon I'll just be able to think and everyone will know what I'm thinking. LOL