A Boston Market employee detailed his extreme hatred of customers during a new episode of Undercover Boss. The young man did not know at the time that he was actually chatting with a company supervisor. While the customer-hating staffer only thought he was chatting with a peer, he did realize that he was being filmed for a reality show.
Sara Bittorf, the Undercover Boss representative featured during the reality show episode, ultimately decided to end the charade and fire the worker on the spot. The Boston Market Chief Brand Officer was posing as a waitress named Rachel Rand, The Blaze reports. The faux waitress told the restaurant employees that she was chosen for a reality show contest where the winner gets the opportunity to open their own diner.
The Undercover Boss imposter easily moved through the training session tasks, but the experience started to go downhill when the Boston Market employee started using curse words to describe the customers and voiced particular angst toward the elderly and children.
Ronnie, the Boston Market employee, had this to say during the taped training session:
“I literally hate customers more than anything in the entire world. I hate them so much. They’re terrible. It’s all about them all the time and they demand everything.”
Bittorf was both visibly shocked and dismayed at the employee’s attitude toward the folks who make his paycheck possible. She decided to end the ruse early and fired the customer-hating young man. The Undercover Boss Boston Market representative had this to say after listening to Ronnie detail his feelings:
“My jobs on the line. Here I am a representative of this brand and this is what happens. It can’t happen on my watch. I can’t have someone who just told me that they hate customers more than anything in the world serving our guests. That’s the complete antithesis of what we stand for.”
As for Ronnie, he doesn’t seem to think it was “fair” that he got fired. He did not think his attitude about customers was “that terrible” and maintained it is not wrong of him to hate people.
Although the first segment of the episode highlights a negative experience, the segment ends on some very heart-warming notes. Three employees who truly appear to love their jobs and embody a customer service mindset are vastly rewarded by the company who setting such good examples for others to follow.
Would you fire an employee like Ronnie?
Click here to watch the Boston Market Undercover Boss episode.
[Image Via: Boston Market website]