Posted in: Gaming

Microsoft Offering Compensation For Xbox Live Cloud Save Outage

microsoft-offering-compensation-for-xbox-live-cloud-save-outage

Over the weekend, many of you likely fired up your Xbox 360 and put in your game of choice only to find out that Microsoft’s Cloud Save feature wasn’t working. For at least some of you, that meant you couldn’t access your save at all.

Reports of errors when trying to access save files stored in the Cloud began on Friday and continued on throughout the weekend. The Xbox Live service in general was also reportedly unstable, although not quite as much as Cloud storage.

The issue didn’t hit every Xbox Live user, fortunately, and Microsoft was since worked the issue out. To make up for the outage, Microsoft’s Larry “Major Nelson” Hryb says that the company will be offering a complimentary month of Xbox Live Gold membership to “all” affected users.

“We want to thank all of our Xbox Live members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves,” wrote Alex Garden, general manager of Xbox Live.

“Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox Live Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.”

Were you hit by any Cloud storage errors on Xbox Live over the weekend?

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