The developers of the embattled zombie PC game The War Z have issued an extremely long apology to fans over the debacle that was the title’s launch.
The open letter to gamers, fans, and customers addresses a number of the problems the company has faced since the game’s release. According to Cinema Blend, executive producer Sergey Titov admitted that he had become “arrogant and blinded by the early success and quick growth” the game initially enjoyed.
Titov said regarding Hammerpoint Interactive’s response to early complaints:
“We failed to communicate our position and messaging on the outside platforms such as Facebook, twitter and various online websites, and when we did this we chose to rely more on arrogance rather than being humble and trying to understand why people were saying negative things. We chose to tune out negative reactions to the game, not paying enough attention to them – and this, again, is my fault.”
The Inquisitr previously reported that gamers were understandably agitated when they discovered The War Z didn’t contain all of the features promised by developers. One particular bone of contention was the size of the maps, which were much smaller than Hammerpoint had promised.
The lengthy letter posted at Kotaku tackles a number of subjects, including what lies in store for The War Z down the road.
“We launched the Foundation Release on December 17, 2012 as our first-stage release that we use as a foundation to build upon. It does include the core features and a fully playable environment. This is our version 1.0, and of course we will continue to improve that version as time goes on. Did we rush to get it done? That is a tough question, but to answer honestly I think that we all pushed very hard to be first to market and in time for the holidays.”
It’s currently unknown when or if The War Z will once again be available for purchase on Steam.