Posted in: Mobile

Sprint Wireless Employee Refuses To Sell iPhone, Says Customers Fingers Are Too Fat

Fat Finger iPhone Sales At Sprint

Sprint Wireless is coming under fire this week after an employee allegedly refused to sell an Apple iPhone to a customer. According to the report, the employee told the customer that their fingers were too fat to use the iPhone’s touch display properly.

The report comes from Tom’s Hardware where a reader says the employee continually pushed them towards non-iPhone products in an insulting attempt to poke fun at their fat hands.

Many carriers in the United States have been pushing customers towards Google Android and Windows Phone 8 smartphones because of Apple’s high subsidization costs, yet this is the first personal attack against a customers we have reported.

Apparently, the customers wanted an iPhone 4, which the Sprint representative called a “piece of shit” that breaks to easily and doesn’t work well for customers with fat fingers.

Instead, the Sprint Wireless employee recommended the Samsung Galaxy S III. The customer refused the S III request at which time the Sprint rep says the customers fat fingers would make the smartphone impossible to use. The employee attempted to reason that the larger display on the Galaxy S III would be more suited to the customer’s body type.

The customer, rather than purchasing the smartphone recommended by the employee, stormed out of the store without making a purchase.

If the claim is correct, Sprint Wireless could have a customer-related nightmare on its hand, as a majority of Americans continue to become obese.

Perhaps Sprint is attempting to steal AT&T Wireless’ “worst customer service” title from Consumer Reports.

Do you think Sprint Wireless should apologize to the wronged customer?

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Comments

7 Responses to “Sprint Wireless Employee Refuses To Sell iPhone, Says Customers Fingers Are Too Fat”

  1. Heather Johnson

    Suggesting a different product that might suit the customer better is good. Doing so by telling the customer that they have fat fingers is not the way to make a sale.

  2. Megan Charles

    Salesman of the month he is not. No wonder they put some people thorough "role playing" before they put them onto a sales floor. *Forehead slap.

  3. Megan Charles

    Salesman of the month he is not. No wonder they put some people through "role playing" before they put them onto a sales floor. *Forehead slap.

  4. Diego Hermosillo

    This is utterly disrespectful!! The Customer gets what the customer wants. He could have simply said "May I Suggest one of our top of the line Android featured phones".