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Category: Technology Author : Duncan Riley Posted: September 26, 2008
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Australia’s biggest telco joins Twitter: Hi Telstra Bot


Australia’s biggest telecommunications firm Telstra (think AT&T, but more evil) has joined Twitter.

The BigPond Twitter account sees Telstra’s internet service become available for the first time to monitor and respond to user concerns. It’s great in theory, but Alister Cameron points out, the responses so far are so canned that they could have only been made by a bot.

Sadly, despite employing Australian podcaster Cameron Reilly as an adviser, Telstra can do little right in social media. It’s great to see them on Twitter, but they way they’ve done it makes them a laughing stock yet again. Their previous efforts to join Web 2.0 included firing the first blogger on Now We’re Talking who actually dared speak the truth and didn’t tow the company line.











Comments


4 Archived Responses to “ Australia’s biggest telco joins Twitter: Hi Telstra Bot ”

  1. reechard
    Sep 26, 2008

    They look like spammers. I'm blocking them :-)

  2. goodonbigpond
    Sep 26, 2008

    I think you may find that due to legal reason they have to be scripted so they dont cross any boundries. And tell me why is it a bad thing for Bigpond to notice that a customer has a problem and ask to fix it. On average on 5% of customers will speak out about there problems to the company. Real people would have to monitor the tweet to make sure the right response is posted. what are you a fool?? Good on you BigPond! lead the way!

  3. Mat Packer
    Sep 26, 2008

    About a week ago I mentioned I was having an issue with mail.app after an os update, a friend replied that maybe telstra was blocking the port and I needed to changing the smtp route, and then the telstra bot re-tweeted the same damn thing at me.. weird as we don't even use telstra and as it turned out it was an issue with our mail server at media temple..

    fuck telstra

  4. tienseven
    Jul 7, 2009

    are there any other telco that's in twitter?
    thanks