PlayStation4 Pro Owners Lost In The Middle Of PS4 Pro And TV Settings, Here Are Some Fixes

You probably got a brand new PS4 Pro. But are you tuning your PS4 Pro correctly? Optimize your PS4 Pro settings to get that 4K HDR running–just what your money’s worth.

Maybe you have or haven’t picked up the new PlayStation 4 Pro. But I’m pretty sure you would have heard via Forbes that more than a handful of new PS4 Pro owners are having a hard time enjoying the beautiful and once unfathomable display that is 4K HDR on their televisions. These PS4 Pro problems range from “I’m not seeing 4K” to a severe “I’m looking at a blank screen” and it’s pissing a lot of people who have purchased the PS4 Pro right off the bat.

The problem? It seems that as many as the models of 4K TVs that we have are the compatibility problems of the PS4 Pro. Gone are the days when you get a console, get a TV, stick it in, and play. No, these days, manufacturers (not only hardware manufacturers but much more increasingly, the software manufacturers) tend to churn out products which are not fine-tuned to perfection, leaving consumers unsatisfied and burdened with all the unnecessary support, patches, and worst, recalls.

The PS4 Pro, sadly, has fallen to this level. In many cases, iDigital Times reports, if you did manage to get a picture running on your uber high-tech television, the game displays at 2K or sometimes even as lower. Forbes reported that a response at the PlayStation Forum points the problem to TV manufacturers, saying the following.

“…due to some compatibility limitations of some TV models with 4K and HDR content PS4 Pro owners are advised to contact the manufacturers of their TVs for further assistance about this compatibility limitation.”

The funny thing is, the TV manufacturers, too, are pushing the blame on Sony, with an LG customer representative quoted saying the following.

“We are currently experiencing some configuration issues with the new PS4 Pro and… are currently in talks with Sony to fix the issues. We had similar problems when the Xbox One S was released, and back then it was Microsoft who released an update for their console to fix 4K and HDR issues with our TVs.”

So while Sony is blaming the TV manufacturers for the PS4 Pro compatibility issue, and the TV manufacturers are waiting for Sony’s fix, the new PS4 Pro owners are abandoned at the PlayStation forums, disappointed and without an answer to their problems. A lot of new PS4 Pro owners, too, are left in the dark in terms of what new features to expect from the new console, ranting at the PlayStation forums how Sony has not even clarified which games are getting 4K support or not.

As of writing, Polygon lists the following games which are releasing patches to support 4K HDR for the PS4 Pro: Battlezone, Bound, Call of Duty: Black Ops 3, Call of Duty: Infinite Warfare, Call of Duty: Modern Warfare Remastered, Deus Ex: Mankind Divided, Dishonored 2, DriveClub VR, The Elder Scrolls 5: Skyrim Special Edition, The Elder Scrolls Online, FIFA 17, Firewatch, Helldivers, Hitman, Hustle Kings, Infamous First Light and Infamous Second Son, Killing Floor 2, Knack, The Last of Us Remastered and The Last of Us: Left Behind, Mafia 4, Mantis Burn Racing, Middle-earth: Shadow of Mordor, NBA 2K17, Neon Chrome, Paragon, The Playroom VR, PlayStation VR Worlds, Ratchet & Clank, Rez Infinite, RIGS Mechanized Combat League, Rise of the Tomb Raider, Robinsons: The Journey, Smite, Super Stardust Ultra, Thumper, Titanfall 2, Uncharted 4: A Thief’s End, Until Dawn: Rush of Blood, Viking Squad, Wheels of Aurelia, The Witness, World of Tanks, and XCOM 2.

The Last of Us Remastered runs worse on PS4 Pro than standard PS4 at 60fps https://t.co/onHcv83lca

— Polygon (@Polygon) November 11, 2016

Tech Times and Forbes have provided the following tips on how you can detect if something’s wrong and what you can do to try to fix the compatibility issue between your PS4 Pro and 4K TV. If none of these work, try contacting Sony or your TV manufacturer–or returning your PS4 Pro.

1. The PS4 Pro connects to your TV via the HDR, HDMI, or Auto option. However, take note that different televisions have different names for the HDMI input. Some Samsung TV models will work with the “HDMI UHD Color” option on the screen settings. Some LG TVs will have to be set to “Deep Color” option.
2. Check if your 4K TV is really projecting a 4K picture by checking the Sound and Screen options if the 2160p option is toggled on. If 2160p is grayed out, there must be something wrong.
3. Make sure you’re using “Premium Certified” HDMI cables instead of ordinary ones. If you’re using an HDMI splitter, also make sure it is up to 4K HDR specs (which Forbes notes very few are).
4. Run your PS4 Pro in Safe Mode. Turn off the PS4 Pro. Press and hold the power button for around seven seconds until you hear a second power up beep, connect your joystick via USB, and then press the PS button. Select “HCDP Mode adjustment” > Select “HDCP 1.4” > Press OK and the system will restart. Take note, Sony warns that rebooting the PS4 Pro in Safe Mode can result to loss of data so good luck with that.

Are you enjoying your new PS4 Pro or are you already running back to the store for a refund?

[Featured Image by Noam Galai/Getty Images for Sony Interactive Entertainment]