Posted in: Mobile

iPhone 5 Data Leak Problem Might Also Be Affecting AT&T Wireless Customers, Could Be Caused By iOS 6

iOS 6 data leak

Verizon iPhone 5 owners on Sunday were treated to a system update that fixed a cellular data leak issue. Now AT&T Wireless customers may be experiencing the exact same problem. According to earlier reports the issue was caused when a customers iPhone 5 would use cellular data for file transfers when the smartphone was already connected to a Wi-Fi network. Customers who were expecting to not be charged for cellular data were instead hit with huge data fees.

The update for Verizon customers appears to have solved the problem but now the AT&T Wireless issue may suggest that the issue is not carrier specific but instead related to an issue with the iPhone 5/ iOS 6 OS. In fact some iOS 6 users running on the iPhone 4 have reported the same issue.

In one case an AT&T Wireless customer tells 9To5 Mac that their iPhone 5 was “gobbling up to 2GB of cellular data over a three-day period while connected to Wi-Fi.

That same data issue is also being reported on the on Apple’s support website.

Even the New York Times is reporting that the iPhone 5 mobile data issue might not be carrier specific as reports have circulated to the publication from AT&T and Sprint Wireless customers.

Apple has not immediately responded to requests for more information and AT&T Wireless customers are being encouraged to check their data usage to ensure the problem is not occurring on their devices.

AT&T, Sprint and Verizon Wireless have remained silent over the issue which could be causing an inconvenience for millions of new iPhone 5 and possibly iOS 6 mobile users.

Apple Maps and now data issues associated with the new iOS 6, to call the launch of the company’s new offering disappointing is quickly become an understatement.

Have you experienced strange data usage with your iPhone 5? If you have which carrier are you currently using for mobile service?

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Comments

24 Responses to “iPhone 5 Data Leak Problem Might Also Be Affecting AT&T Wireless Customers, Could Be Caused By iOS 6”

  1. Hawaii Opihi

    I just tested and verified I'm getting a "leak" on my AT&T iPhone 5. At least that's what the cellular usage gauge in SETTINGS tell me. Here's the sequence I used:

    1. Connected to Wifi.
    2. Cleared cellular usage states in SETTINGS.
    3. Surfed web
    4. Checked usage and shows usage in both down/up.
    5. Disable Cellular Data Usage (in SETTINGS).
    6. Cleared usage again.
    7. Surfed web
    8. Checked usage, shows 0 usage both up/down.

    It's consistent. Not sure if AT&T is actually charging me for this, but it's what my iPhone is reporting.

  2. Marlena Posten

    Have iphone 4. Uses 100mb in 3days when I never used it outside being connected to wifi!

  3. Camy Negrea Constantin

    Yes, I have this issue on ATT with the iPhone 5…If I turn OFF cellular data, I am still able to make phone calls… that is just one more proof something is wrong with the software…I have already used over 75% of my data plan limit in just 5 days….

  4. Joe Vasquez

    I am using my iPhone 4S and have a plan with AT&T and I am witnessing the same problem. Racked up 2g of usage in two days. Not happy.

  5. Veronica Gomez

    That's why I have an Android. Too many problems with iPhones

  6. David Telfer

    Having the same issue on my iphone 5 here in Vancouver bc on the Rogers Wireless network.

  7. Mike McKinnon

    I just got a text this morning that I'd used 3gb of data this month and would be throttled if it happened again. I have AT&T unlimited. 4S and iOS 6. I have never exceeded even 2gb a month before, even streaming hd movies from Netflix while on a trip.
    Something is very wrong.

  8. Stacy Lee

    I'm glad the new update is pointless for my old POS iPhone. So glad.

  9. Cleber Machado

    I am having an issue with data leaking more noticeable from last week when I was at school and most of the time under wi-fi. I have an iPhone 4S, iOS 6 with 3Gb data plan from AT&T.

    In 3 days I received texts telling me I went over the data plan, in the next day over the extra 1Gb ($10), and in the next day one more 1Gb (more $10)! I turned off my data. Called AT&T asking for help and the lady in the other side of the line told me that I was the problem.

    I downloaded an app to measure my usage (Data Usage). In the first minutes using my iPhone with an app it showed me that I had receive 26.22Mb and sent 175.77Mb. Turned it off in the same moment I saw. Now at home, I decided to let the phone under the wi-fi. It has received 205.33Mb and sent 3385.09Mb barely using the phone (just for calls and text message and data off)!

    I called AT&T, again they told me I was the problem not knowing what is to receive and send information, and that I should acquire a new plan (as they did last time I called). After 55 minutes explaining that I was willing to have filed some way the problem the call was over with the attendant telling me that I should have a shared plan. I decided to download the same software in the phone of my wife (iPhone 4, iOS 6 and 2Gb plan with AT&T) under wi-fi to do not go over my limit again… let's go to the results:

    ACCESSING http://www.uol.com.br page under Safari:
    MY PHONE: initial received(ir): 191.19Mb + initial sent (is): 3323.60Mb || final received (fr): 191.70Mb + final sent (fs): 3330.18Mb. So, I received 0.51Mb and sent 6.58Mb.
    MY WIFE'S PHONE: (IR): 0.05Mb + (IS): 0.04Mb || (FR): 0.47Mb + (FS): 0.14Mb. So, her phone received 0.42Mb and sent 0.1Mb. In the exact same page with no other app open!

    ACCESSING http://www.youtube.com page under Safari:
    MY PHONE: (IR) 191.70Mb + (IS) 3330.18Mb || (FR) 192.42Mb + (FS) 3338.87Mb. So, RECEIVED 0.72Mb and SENT 8.69Mb.
    WIFE'S PHONE: (IR) 0.47Mb + (IS) 0.14Mb || (FR) 0.75 + (FS) 0.16. So, RECEIVED 0.28Mb and SENT 0.02Mb!

    I could go on and on! WHAT IS HAPPENING AT&T? APPLE? SOMEONE?
    If I want to sue them, what are the process? Can we sue as public issue?

  10. James Johnson

    Your best bet is to file a complaint with the FCC, the Better Business Bureau and your States Attorney. Having worked in cellular for 14 years I can tell you that cage rattling is not only suggested, it is most often sadly required. AT&T employees are horribly trained at the customer service call center level. I have literally had them tell me "I can't access that account it's in your wife's name" and when I said "okay hold on" and then in my own voice said "this is his wife, he can talk about this account" they went ahead and just dealt with me.

    The easiest option however is to go into any AT&T CORPORATE STORE and show them the issue. Also contact Apple, if you have an Apple store nearby show them and when they confirm the issue have them state on record that it was their phones fault so you can go to the ATT store with documentation.

    Then contact Consumerist.com with your documentation, sounds like a really good story for them to publish.

  11. Dazzling Dave Schulte

    Phone calls are not cellular data. I have often turned off data to make sure the phone is not using up my plan. I do still think there is a problem, but calls work even if data is turned off.

  12. Dazzling Dave Schulte

    I am seeing a definite problem with data usage on my iphone 4 running ios6 with AT&T as my provider. I have never gone over the 200MB plan. My wife has never come close. This month, I have gone through the 200, and TWO 200 add on packs. My wife has gone through the 200, as well as 179 of the overage pack. We have changed nothing about our usage….something is wrong. Using the data manager app, at 6:00am when we were all asleep (and on wifi) my wifes phone used 76mb of data. This needs to be fixed. Not sure if it is AT&T or Apple that needs to get on this….but hopefully soon.

  13. Damon Tackett

    I have run into the problem also. I use 1.5 gig per month (I don't stream anything, it is mostly just facebook and other apps like that) but this month on the 5th day of the billing cycle I exceeded my 2 gig plan. I went into one of the local stores and they agreed that there is no way I should be using that much data. I was connected by phone to a service rep who was able to look closer at my data and they said there was a "known problem" and they gave me credit for 2 more gigs of data. They did try to make it sound like I must have just recently discovered podcasts because they could see where I was using a lot more data for them. First of all, I have been listening to podcasts for years and second of all I always download the podcasts while home on wi-fi so no data should be being used. I have turned it off cellular data so that it shouldn't happen any more, but that is an inconvenience. From what I was told the problem comes if you are downloading something while on wi-fi and the phone drops the wi-fi for a moment. It immediately switches over to data usage and even if the phone pictures the wi-fi back up it doesn't change the download stream over from the data. Problem. Big problem. I don't have that much time left with AT&T on my contract. Maybe it is time to look at different carriers.

  14. Damon Tackett

    I have run into the problem also. I use 1.5 gig per month (I don't stream anything, it is mostly just facebook and other apps like that) but this month on the 5th day of the billing cycle I exceeded my 2 gig plan. I went into one of the local stores and they agreed that there is no way I should be using that much data. I was connected by phone to a service rep who was able to look closer at my data and they said there was a "known problem" and they gave me credit for 2 more gigs of data. They did try to make it sound like I must have just recently discovered podcasts because they could see where I was using a lot more data for them. First of all, I have been listening to podcasts for years and second of all I always download the podcasts while home on wi-fi so no data should be being used. I have turned it off cellular data so that it shouldn't happen any more, but that is an inconvenience. From what I was told the problem comes if you are downloading something while on wi-fi and the phone drops the wi-fi for a moment. It immediately switches over to data usage and even if the phone pictures the wi-fi back up it doesn't change the download stream over from the data. Problem. Big problem. I don't have that much time left with AT&T on my contract. Maybe it is time to look at different carriers.

  15. Jay Williams

    I'm having this problem on my iPhone 5 on AT&T. It shows I used over 500MB of data (it says "sent," but I don't see any entries for received) this morning, and over 1 GB of data yesterday morning. Both times I would have been connected to wifi, and there's no way even if I was on cellular that I was doing that kind of data. The AT&T rep I'm on the line with right now has been pretty useless so far.

    I don't know if it's related or not, but my Mail app keeps showing a "Sending 1 of 1" bar in the bottom that doesn't go away unless I close out the app using task switcher, and it inevitably comes back.

  16. Cindy Taylor

    I think Verizon was reporting this same issue about a month ago.

  17. John Wang

    I have iPhone 5 on Verizon and had the same data leak on WiFi. I have to turn off cellular data whenever I'm on WiFi to avoid the data leak. It's not convenient at all. ios 6 really sucks! The new map/GPS got me lost several times and wasted gas & money.