EOS, the maker of a very popular lip balm, is being sued by a woman who claims that she received severe skin damage after using their product. On Tuesday, the victim, Rachel Cronin, filed a class-action lawsuit against the company and she alleges that the lip balm caused her several bad reactions, such as severe rashes, bleeding, blistering, cracking and loss of pigmentation.
EOS Lip Balm — Customers Say, 'We'll Give You Lip, In Court!!!' https://t.co/r0ukW59832
— TMZ (@TMZ) January 14, 2016
According to TMZ, Cronin claims her lips started cracking, flaking and bleeding, creating blisters and rashes which lasted for more than a week. However, EOS, which is short for Evolution of Smooth, released a statement to TMZ saying that the lawsuit is bogus.
We want to assure our valued customers and fans that the health and well-being of our customers is our top priority. pic.twitter.com/K1CXmUj8ON
— eos (@eos) January 13, 2016
“We firmly believe this lawsuit is without merit,” the statement, which was posted on Facebook, reads. “Some of you may have seen reports of a lawsuit filed against our company. We wanted to be sure that you, our valued customers and fans, know that the health and well-being of our customers is our top priority. Our products are safe to use, are made with the highest-quality ingredients and they all meet or exceed all safety and quality standards set out by our industry. An independent laboratory puts each of our products through a battery of rigorous testing to ensure this is the case. For these reasons, we firmly believe this lawsuit is without merit, and we will continue to create new and exciting products that delight our customers. Thank you. EOS.”
The woman says that a few hours after applying the lip balm, her lips began to feel drier than before and with each application, the appearance of her lips only became worse. Her lips did not improve until 10 days after she stopped using the product.
Today wrote that — based on information from the court document — after first applying the balm, “within hours, her lips became substantially dry and coarse, what Ms. Cronin describes as feeling like ‘sandpaper,’ causing her to apply more of the balm on her lip to achieve the results of becoming ‘sensationally smooth.’
Cronin is seeking compensation for the physical damage caused by the defective product and her lawyer, Mark Geragos, also asked the company to publish a notice advising the public of the severe effects of using EOS.
Her case has been presented along with others, in which numerous consumers allegedly contacted her to share their experience and health problems after using the lip balm.
The list of EOS fans is long and includes celebrities like Kim Kardashian, Britney Spears and Christina Aguilera. It seems that not only the stars love the colorful lip care from EOS. In Germany, there has been a growing hype in recent years around the egg-shaped lip care products. The EOS promise is to give consumers gentle lips in all colors and flavors.
“I just found out that my favorite lip balm is landed in Germany! I just had to tell you about them,” one satisfied user wrote. “EOS lip balm are amazing, I have three of them all from the USA because here in Germany they did not have them but yesterday I found out that you can finally buy them in Germany (: They do not only look cute, they smell good, they even taste good! I am such a fan from them because they are so good for your lips that’s why they are a little bit expensive for.”
But, the hype could soon come to a screeching halt if Cronin wins her lawsuit.
“Just because something is natural doesn’t mean it is safe. Anthrax is natural but not safe,” warned Dr. Adam Friedman, associate professor of dermatology at George Washington School of Medicine and Health Sciences.
[Image via Twitter]